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Salesforce

Engagement Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Engagement Manager
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to
customers in every industry. Our Engagement Managers are essential to the growth of our Services
business and play an essential role in growing our practice, and you will have ownership of our
customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW
creation.
This is an extremely generalist role with an emphasis on services sales, but you will also help plan the
customer’s high-level architecture and delivery approach while staying on as a point of escalation and
account manager during delivery. Under MuleSoft’s co-sell model, you will collaborate deeply with our
Sales and Customer Success teams.
What you’ll achieve:
3 months:
● Complete MuleSoft product training and become an expert in our consulting methodologies
● Shadow other Engagement Managers both on and off customer sites
● Spearhead engagement staffing and delivery excellence, as well as having full ownership of
pipeline and forecasting
● Evangelize MuleSoft ability to deliver business outcomes and our delivery methodology
12 months:
● Increase the average value of our Services projects through a continuous deepening
collaboration with our sales team and customers
● Contribute to enhance our delivery methodology and services practice
● Be an integral part of hiring and mentoring new Engagement Managers
What you’ll need to be successful:
● Project and account management--PMP and scrum certifications preferred
● Ability to operate in co-sell model, collaborate, and build relationships with Account Executives
● Technical and cognitive ability to scope and strategically plan engagements
● Strong balance of collaborative and self-starter mentality; able to own your business while also
working well within the team
● Strong track record of selling services/solutions from a vendor into a variety of industries in a co-
sale model and experience in leading the requirements gathering, scoping, and effort estimation
exercise and delivery until go-live
● Project/account management experience
● Understanding of SI and general consultancy ecosystem and experience with Enterprise
Integration technologies
● Proven ability to work complex sales cycles from start to finish in a team selling environment
● Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs
● Travel as required, approximately 40%-50%
● Fluent in Portuguese and English; Advanced oral and written skills in Spanish

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