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Principle Customer Success Architect

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Job Details

The Customer success Architect is an instrumental role within, being part of the Customer Success Group. Partnering with our leading customers, helping to achieve their vision by advising on their decision making, guiding the digital transformation, fully maximise their investment in Salesforce , provide best practices and guide the way toward success and innovation. This ensures our customers deploy a solution that is fast to market, highly performant and scalable, and allows them to realize their vision and business objectives of their digital transformation program.


  • Become a highly certified and recognized platform expert

  • Be a trusted advisor engaging with C-Level executives on defining IT roadmap to align their business vision and defining Architecture Blueprint.

  • Provide guidance on building industry solutions on Salesforce platform for both NonProfit and HigherEd customers.

  • Guide customer to innovate and accelerate their growth by leveraging the right tools and features provided by the Salesforce Ecosystem.

  • Provide architecture to scale and consider integration, migration strategy to support large volume data.

  • Provide architecture oversight, governance and ensure adherence to industry best practices.

Experience/Skills Required:

  • + 7/10+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms such as Oracle, Microsoft, Blackbaud

  • Experience with key areas of enterprise architecture, including but not limited to, integration technologies, large volume data, single sign on, and master data management, as well as experience with IT and business governance models.

  • Experience building roadmaps and deployments plans that guide organizations toward the achievement of their goals

  • Experience working with complex data model, advising in their simplification and rationalization

  • Experience guiding customers and colleagues in rationalising and deploying emerging technologies that drive increased business value.

  • Polished and effective communicator with the ability to evangelise best practices at various levels within a large organisation.

  • Strong executive presentation skills to drive organisational alignment and buy in.

  • Ability to travel to customer sites ( ~ 30%)

Experience/Skills Desired:

  • Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant)

  • Any other enterprise architecture certification (E.g. TOGAF) and agile methodologies such SAFE5

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