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Professional Services - Sales & Delivery leader, Mulesoft | New Zealand

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

Professional Services - Sales and Delivery Leader

MuleSoft's Services is a unique team enabling digital transformation for large enterprises through depth of our knowledge, proven methodologies and solutions IP to customers in every industry. We love innovating and co-creating with our customers and hence bringing a tremendous value to the market through accelerated delivery of business outcomes.  

As the Professional Services leader in New Zealand, you will play a key part in our growth.   You will build and convert a strong pipeline of work through collaboration with the broader MuleSoft and Salesforce teams.  You will assume delivery management oversight of sold work where you will be expected to deliver project & change management deliverables as part of the MuleSoft  methodology for successful delivery.

This role would suit aspiring Country Managers/Professional Services Directors.  You will have the commercial acumen to excel in sales and also the operational experience to deliver and govern projects ‘end to end’.  At this time, this is an individual contributor position but with success, this role has the potential to scale into a Regional Director role managing a team of individual contributors across Services Sales and Delivery.


What you’ll achieve:


3 months:

  • Complete MuleSoft product training and become an expert in our Outcome Based Sales and Delivery methodology

  • Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure

  • Own and manage a portfolio of accounts; take a leadership role in staffing your accounts for extensions and subsequent SOWs

  • Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology


12 months:

  • Work with Services leadership to help build out your practice and increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers, and positioning strategic partnership models with our customer

  • Meet or exceed your services bookings, revenue and customer satisfaction commitments

  • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Solution Engineers, Customer Success, and Account Executives

  • Contribute to enhance and expand our Outcome Based Delivery methodology


What you’ll need to be successful:

  • GTM, Territory and account planning in the context of the New Zealand market

  • Ability to manage a portfolio - time management, prioritization, setting customer expectations

  • Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan

  • Engagement Execution - identify and mitigate risk, status reporting, and operations

  • Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices

  • Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master certifications preferred

  • Change management experience ideally related to building and evolving new capabilities/Centres of excellence

  • Track record of executing projects from start to finish with a strong prioritization and time management POV

  • Technical understanding to evangelize our vision and implement it into project/account planning

  • Track record of reviving high pressure/at-risk accounts

  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers

  • Generalist attributes between technology, consulting, project delivery, and internal practice building

  • Familiar with Netsuite OpenAir or similar PSA tool

  • Familiar with both agile and waterfall methodology

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