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Salesforce

Solution Architect - Marketing Cloud

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Job CategoryCustomer Success GroupJob Details

Role: Solution Architect - Marketing Cloud

Locations: Germany and Morocco

A Solution Architect (SA) is a strategic position to our customers within the professional services organisation. The Solution Architect is responsible for the translation of a customer’s business and technical requirements into a comprehensive solution. Solution Architects are experienced customer consultants within strong interpersonal skills and broad business, technical, and interactive Marketing industry knowledge. You will join a proven team of Marketing Cloud Architects, that is part of an even larger practice across EMEA and UKI.

Responsibilities

  • Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives

  • Complete Solution ownership from requirements gathering to solution delivery working with variety of technical / non technical stakeholders

  • Create, manage and present an actionable business requirements document /blueprint that aligns a customer’s business needs to Salesforce Marketing Cloud & associated products

  • Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities

  • Conducts solutions presentations and obtains customer acceptance to solution design. Guides customer through Solution deployment

  • Managing multiple client engagements and work with associated team members

  • Actively participate in the community delivering reusable assets, success stories and helping the community grow

  • Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts

  • Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%

Minimum Qualifications

  • Demonstrable experience of solution design & technical delivery of Software As A Service platforms / equivalent

  • Experience leading customer facing discovery sessions to conceptualise and design complex business solutions

  • Experience documenting customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows and mockups

  • Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences

  • Familiarity with HTML, XML, CSS and JavaScript

  • Strong understanding of SOAP APIs, REST APIs and integration architectures

  • Familiarity with Software Development Life Cycle methodologies including requirements, design, implementation, testing and maintenance

  • Expert knowledge in Marketing Cloud advanced implementations, with +4 years direct experience in the platform

  • Past experience with writing light-weight MS SQL and AMPscript

  • For candidates applying to the position in Germany, both English and German written & spoken fluency is required

Preferred Qualifications

  • Experience working with Salesforce Marketing Cloud

  • Understanding of sales process and methodologies preferred

  • Experience in the interactive marketing industry preferred but not essential

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