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Job CategoryCustomer Success Group
Salesforce Industries is growing exponentially. We are looking to expand our Customer Success team by hiring talented and enthusiastic Solution Architects.
Our goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Solution Architects play a key role in determining the optimal use of the Salesforce Industries product in the customer environment.
Your responsibility will be to align the customer’s business requirements to the native Salesforce Industries functionality and to construct a development plan that will deliver the desired solution.
You will have a deep knowledge of the core business processes and best practices in the customer’s industry - and you’ll enhance that by acquiring an understanding of the specific business drivers for their program.
A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
You’ll also be working with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria.
And you’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of the Salesforce Industries products.
You’ll have 5+ years experience of working on deployment teams, ideally using Agile development techniques
You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations
You will have extensive experience in the Telecommunications sector
You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a functional demo
You’ll have the vision to help us take our company to the next level
In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)
Process modeling tools and best practices
Project management tools and best practices
Systems analysis and design
Desired Certifications / Qualifications
Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Salesforce Sales/Service Cloud Consultant
Certified Scrum Master / Certified Product Owner
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