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Salesforce

Solution Architect, Telecommunications, Salesforce Industries

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Job Category

Customer Success Group

Job Details

Salesforce Industries is growing exponentially. We are looking to expand our Customer Success team by hiring talented and enthusiastic Solution Architects.

Our goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Solution Architects play a key role in determining the optimal use of the Salesforce Industries product in the customer environment.

Your responsibility will be to align the customer’s business requirements to the native Salesforce Industries functionality and to construct a development plan that will deliver the desired solution.

You will have a deep knowledge of the core business processes and best practices in the customer’s industry - and you’ll enhance that by acquiring an understanding of the specific business drivers for their program.

A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.

You’ll also be working with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria.

And you’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of the Salesforce Industries products.

Experience

  • You’ll have 5+ years experience of working on deployment teams, ideally using Agile development techniques

  • You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations

  • You will have extensive experience in the Telecommunications sector

  • You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

  • You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a functional demo

  • You’ll have the vision to help us take our company to the next level

  • In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)

Technical Skills

  • Process modeling tools and best practices

  • Project management tools and best practices

  • Data modeling

  • Systems analysis and design

Desired Certifications / Qualifications

  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field

  • Salesforce Sales/Service Cloud Consultant

  • Salesforce Administrator

  • Certified Scrum Master / Certified Product Owner

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