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Technical Consultant / Technical Architect - Salesforce Industries

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Job Category

Customer Success Group

Job Details

We are looking to develop successful long-term relationships with all our customers - and the best way to do this is to build from strong foundations. Right from the start, we need to understand and appropriately position Salesforce Industries' place in the customer’s application ecosystem - and the Technical Architect has the prime responsibility for making this happen.

Our Technical Architects will become deep product experts with Salesforce Industry Cloud applications, and work closely with our Sales and Product teams to ensure customer success.

You will serve as a trusted advisor to the customer, driving conversations with business stakeholders that shape the architectural vision and establish a program direction.

You will advise and mentor diverse teams, which may include customer and partner resources, providing guidance on application and integration development best practices as well as technical product assistance.

Lead technical design sessions, architect, Proof-Of-Concept (POC) development with prospects and document technical solutions aligned with client business objectives, and identify gaps between the client's current and desired end-states

You will engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable and maintainable going forward.


  • Experience delivering Cloud-based CRM solutions in at least one of our target industries (energy, telecommunications, media, insurance).

  • Strong background in Cloud Computing solutions – cloud computing strategy, systems design, implementation, and management.

  • Deliver technical consulting and advisory services, including technical workshops, design/code reviews, architecture workshops, training and enablement to customer and partner teams, development work, product extensions/integrations, solution & performance optimizations, and supporting ad-hoc technical queries from customer & partner project teams

  • Engagement throughout the project lifecycle, ideally using Agile delivery techniques in large enterprise environments

  • Analyze customer’s existing solutions, re-engineer, migrate, and/or integrate them.

  • Work closely with customers and partners to guide implementation projects to follow Salesforce best practices and align with our product roadmap, so resulting solutions meet customer long-term business objectives


  • Highly technical and highly-skilled in common cloud platforms / SaaS technologies (e.g. AWS, Heroku).

  • Hands-on experience in client- and server-side development (e.g Java, C++, javaScript, JSON, HTML, CSS, XML, RESTful web services)

  • Knowledge of DevOps and Release Management

  • Familiarity with platform authentication patterns (SAML, SSO, OAuth) and security capabilities (TLS, SSL).

  • Ability to analyze potential performance and scalability issues from architectural design and in live environments

  • Ability to effectively translate and communicate business requirements into technical solutions

  • Ability to drive projects to successful, on-time completion, and influence stakeholders and team members

  • Proven team player that can work effectively across cross-functional teams and peers

  • Self-starter that can work equally well under her / his own initiative or as a member of a project team

  • Good communication skills, equally comfortable with crafting high-quality documents/presentations and delivering technical demonstrations

Preferred Qualifications / Certifications

  • Salesforce Certified Administrator.

  • Salesforce Certified Platform App Builder.

  • Salesforce Certified Platform Developer I.

  • CPQ software ( Vlocity / Salesforce / Apttus/ Cloudsense)

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