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Santander

Website Manager 6-12 Month FTC - Leicester

Make banking better in a role where no two days are the same

Our Carlton Park office in Leicester is seeking a Website Manager to join the team on a 6-12-month FTC basis.

This role is central to helping our 6 million visitors a week have a first-class website experience, through the planning and execution of effective website changes, to meet CI&N Operational business goals.

We're passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That's why we've built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

As a Website Manager your main responsibilities will be

* Collaborating with other business areas to create customer focused wow experiences online. Continually developing new ways of working to improve the online customer experience and efficiency.
* Providing consultancy and advice on developing complex website changes to maximise customer experience and commercial impact.
* Managing/providing support for a team of content delivery managers, setting objectives to meet business goals and supporting ongoing personal development.
* Approving technical briefs for publish.
* Approving optimisation briefs.
* Work with external agencies to deliver creatives, artwork and customer testing, managing approvals and budgets to deliver the most cost effective and efficient website change and development.
* Taking the lead in shaping risk controls. Central to resolving incidents and implementing mitigating controls and processes.
* Provide cover for Demand & Resource Manager.

Minimum skills and experience required

* Experience in website production processes, governance and controls, technical capabilities and applying a customer lens to all changes.
* Ability to analyse risk to mitigate publishing errors.
* Previous digital experience, including knowledge of CX/UX principles and design thinking.
* Working knowledge of CMS and website analytics.
* Proven track record of creative thinking and problem-solving skills.
* Understanding and awareness of customer journey mapping, process mapping, wireframing and prototyping techniques.
* Excellent communication skills with ability to manage and influence internal and external stakeholders across multiple levels.
* Experience of agency management including effective budget management.

Rewarding you

Salary is Competitive

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

* Pension with generous contributions from Santander
* 30 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
* £6,000 car allowance per year
* Company funded Individual Private medical Insurance
* Voluntary healthcare benefits at discounted rates such as Private medical insurance for your family, Dental insurance, Healthcare Cash Plan and Health assessments
* 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
* Benefits supporting you and your family, such as voluntary Life assurance and Critical illness cover
* Access to an All Employee car scheme
* Excellent employee recognition schemes, be recognised for demonstrating great behaviours
* Share in Santander's success by investing in our Sharesave and Partnership shares plans
* Support your favourite causes through charitable giving and our community partnerships

Location

Leicester

You'll be working in our Carlton Park offices just outside of Leicester city centre in Narborough. With a restaurant, coffee shop, Santander branch and free parking on site, well known childcare facility and gym nearby, it offers something for everyone.

Why Santander?

We'll give you more than a job, we'll give you a purpose - to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we're making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We've created an environment where we always put people first, that's why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you'll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle.

Equal Opportunities Statement

Santander are an equal opportunities employer who are simple, personal and fair in everything we do. For more information on our commitment to equal opportunities, please visit our diversity page here.

Skills: Website manager

Salary: Negotiable

Apply Now

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