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The Walt Disney Company

Content Operations Analyst

Job Summary:

In 2019, The Walt Disney Company launched Disney+, a Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world. The Direct to Consumer (DTC) service will serve as the exclusive home for viewing original movies, series, short-form, and more, along with a vibrant catalog that spans classic Disney Animation to the most recent movie releases.

We’re looking for talented team-players with an entrepreneurial spirit, who will thrive upon the legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer experience through strategic hard-work and determination.

This position will be part of the Disney+ Rights Management and Availability Team within the Global Content Operations organization. You will be responsible for performing the day to day activities as it relates to our title availability pipeline and support the team with development of interim tools, solutions and processes improvements. You will be highly detail-oriented, have a keen eye for innovation, and be consistently motivated to solve the challenges that come with launching and sustaining content on a global platform. You’re curious, passionate, driven and in pursuit of operational efficiencies through technology.


  • Perform the day to day activities related to publishing title availability to the global Disney+ platform
  • Provide analytical, data driven insight into the current state of our title availability pipeline and use that knowledge to recommend process and technological improvements
  • Assist to triage and resolve priority requests and live-site issues
  • Perform code alterations to markup languages like XMLAvail
  • Compile regular reports highlighting issues requiring attention and manage remediation
  • Support the team with the development of interim tools, solutions and process improvements
  • Bridge technical or process gaps through direct individual contribution
  • Work on ad-hoc projects as needed

Basic Qualifications:

  • 2+ years content operations and/or technical operations experience
  • BA/BS or equivalent experience required
  • Familiarity with XML & API’s, data modeling and databases, especially SQL
  • Familiarity with an IDE tool (such as VS Code) and/or XML language editor
  • Demonstrated problem solving skills
  • Exemplary data analysis and Excel proficiency
  • Experience with SaaS-based project management and collaboration tools such as Smartsheets, Confluence, JIRA, Lucidchart and Airtable
  • Understanding of the digital content supply chain framework, data flow, and distribution methodology (EIDR and licensing/avails)
  • Knowledge of MovieLabs Digital Distribution Framework, Common Metadata, Common Manifest and EMA Avails
  • A personal affinity for the brands and franchises of The Walt Disney Company

Required Education

  • BA/BS or equivalent experience required

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