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The Walt Disney Company

Manager, Marketing Operations – Operational Performance

Job Summary:

Product Marketing Operations & Tech empowers Disney+, ESPN+, and Star+ marketing and partner teams to unleash growth velocity. By managing our marketing channels globally, we continuously optimize user touchpoints with marketers. With our partners in Product, Data & Analytics, and more - we strategically align to build systemic solutions that enable marketers to ideate and experiment. All with a relentless focus on the best experience for our subscribers.

The Manager, Marketing Operations for Operational Performance ensures we relentlessly prioritize and measure marketing messages to properly align resources against outcomes. This role is a hybrid of skills sets, which include: agile manager/coach, tooling advocate, analytic, library science, communication, and hands-on coding. The Manager, Marketing Operations takes a consultative and collaborative approach to problem-solving, using available data to influence and drive change.

A successful Manager, Marketing Operations enables a constructive reflective lens to the entire team through resource reporting, and drives change to continuously create efficiency and transparency.


  • Run grooming and sprint commit meetings; and operate as the team agile coach
  • Act as the team interface to enterprise program and project teams
  • Manage team postmortems and retrospectives with tracking of actions to completion
  • Regularly report on operational metrics (e.g., team resources, message unit costs, issue resolution time)
  • Identify opportunities to improve against operational metrics
  • Create templates and other tooling platforms to standardize and gain efficiencies in routine tasks
  • Run team Jira project configurations to standardize sprints to synthesize releases and reporting
  • Act as chief editor on our wiki and other self-service informational tooling (e.g. Wordpress)
  • Drive team forums, including virtual meetings and documentation
  • Lead our team Github repos
  • Create and provide team practices training for new hires and periodic retraining for existing team
  • Ensure adoption of team practices through behavioral and attitudinal measurement
  • Drive systems reporting (e.g.) in partnership with technical and other teams
  • Synthesize weekly and monthly team reporting, inclusive of regional and other breakdown reports
  • Streamline team escalation procedures and coordination with dependent teams
  • Driver quarterly team and partner reviews to reflect, and refactor priorities based on new insights
  • Research and drive development of team tooling to gain efficiencies
  • Manage team budget and coordination with Finance
  • Support contract procurement processes and/or change orders
  • Drive special projects when the requirement arises

Basic Qualifications:

  • 7+ years with global agile teams
  • Expert in agile methodologies and git, with Atlassian certification (Jira/Confluence)
  • Exceptional organizational skills, highly methodical, and a strong team player
  • Experience with GitHub, SDLC, and technology team practices
  • Understanding of ISO and common technical standards
  • Analytic abilities to provide operational reporting utilizing BI and other tools
  • Capable of conveying even the most complex concepts in simplified, easy to understand, and digestible terms
  • Passion for velocity, enabling the team to scale through superior project management
  • Analytic orientation and curiosity, using insights to drive your next course of action
  • Superior communication and copywriting skills, with an ability to synthesize information in deck/presentation writing
  • Experience supporting a globally distributed stakeholder team
  • Be able to multitask and handle simultaneous projects, have exceptional problem-solving skills, and display composure under stress
  • Self-motivated, with a drive to exceed user expectations and enable teams

Preferred Qualifications:

  • Experience working on a subscription-based business
  • Experience in a top consulting practice
  • Scrum Master certification
  • Experience working with remote and global teams
  • Experience and/or awareness of AWS and marketing technology platforms such as Salesforce Marketing Cloud, Braze (Push Notifications or In-App messages)
  • Experience with CRM, Lifecycle or data driven marketing
  • Familiarity and/or awareness with APIs, HTML, CSS, and JavaScript

Required Education

  • Bachelor’s Degree in IT, Computer Science or related degree or equivalent practical work experience

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