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The Walt Disney Company

Technical Support Graduate - 3 months + contract London, United Kingdom

Job Summary:


Position at Industrial Light & Magic

Industrial Light & Magic, London is seeking a Technical Support Graduate to join the Infrastructure team to work onsite/remote for our busy Vfx/CGI studio for an initial 3-month contract with a view to extending further.

The Technical Support Team provides high-performance operations support in a busy user environment. This position focuses on troubleshooting, diagnoses, documenting, and resolving technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, VMware, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.

The role will suit a recent graduate who has gained a Bsc in computer science (or similar) and is looking for a career in IT support, infrastructure, networking etc

What you'll do:

  • Knowledge of installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.

  • Assist end-user expectations and systems issues using technical and client service skills.

  • Manage the fundamentals of IT security protocol (account administration, etc.)

  • In association with Production Engineers, help to install and configure the software as well as troubleshoot and repair malfunctioning software in the PC environment.

  • Learn to administer mail systems, system installation and configuration, printing systems, installation of third-party software.

  • Help set up and upgrade computer systems in a networked environment with minimum end-user interruption.

  • Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.

  • Manage break-fix expectations with staff and effectively communicate changes accordingly.

  • Troubleshoot and repair, or arrange for repair of defective computer equipment.

  • Effectively communicate the status of issues and projects in progress to concerned parties on a timely basis.

  • Document and communicate system support issues with end-users, IT staff, and management.

  • Perform special projects as needed.

What we're looking for:

  • Experience in desktop support in a fast-paced environment.

  • Experience in Computer Science or similar.

  • Graduate-level understanding of technology and the role of the client in relation to the larger IT infrastructure.

  • Understanding of Linux operating systems and/or Macintosh operating system (OSX). Command-line knowledge is helpful.

  • Remote user management experience helpful.

  • Able to communicate in a professional and friendly manner with co-workers and customers.

  • Excellent technical, verbal and written skills.

  • Self-starter, energetic, strong organizational skills and ability to prioritize workload.

  • Team player that strives to maximize team/department performance.

  • Detail-oriented and be able to handle a variety of tasks in an efficient manner.

  • Able to manage time effectively, triage and prioritize based on production needs.

  • The regular heavy lifting of computer hardware.

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic. Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Lucasfilm fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. **FOR U.S. BASED NEW HIRES ONLY:** We are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired U.S. employees.

About Industrial Light & Magic:

Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Industrial Light & Magic, which is part of a business we call Industrial Light & Magic.

Industrial Light & Magic is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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