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The Walt Disney Company

Valet & Bell Services - Full-Time

Job Summary:

Our Valet & Bell Services cast members have the unique opportunity to be the first to welcome our guests to Aulani, A Disney Resort & Spa. Apply to this posting to be considered for one or more of the following positions:

Valet Host/Hostess (Tipped)

Bell Host/Hostess (Tipped)

Bell/Valet Dispatch Host/Hostess (Non-Tipped)

Responsibilities:

Valet Host/Hostess: Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. Bell person will assist with transporting all luggage to and from guest rooms. During 3rd shift, Cast Member may be required to perform job functions for both Valet and Bell roles.

  • Park and drive vehicles
  • Manage parking areas (barricades, directing traffic, etc...)
  • Transport guest to various locations
  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
  • Care and Storage of guest property
  • Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries
  • Excellent communication skills and high guest service expectations
  • Greet guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures


Bell Host/Hostess: Bell cast members will assist with transporting all luggage to and from guest rooms. Bell and Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. During 3rd shift, Cast Members may be required to perform job functions for both Bell and Valet roles.

  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
  • Care and Storage of guest property
  • Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
  • Excellent communication skills and high guest service expectations
  • Greet Guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures

Bell/Valet Dispatch Host/Hostess: Bell and Valet Dispatchers work within the Front Office area and are responsible for communicating with Guests both in person and by phone regarding their needs for storing and retrieving luggage, packages and vehicles. They in turn coordinate with Bell and Valet to ensure that Guest requests are fulfilled. Bell and Valet Dispatchers are front line Cast Members that have high Guest contact, and will demonstrate the spirit of Aloha and the value of Aulani as they assist Guests. They also will assist with the storage and care of both Guest personal belongings and vehicles.

  • Works primarily at the Bell and Valet desks and assists guests throughout the day, to include heavy use of phones and basic computer skills
  • Dispatch Bell Cast Members on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems
  • Retrieves luggage and other personal affects requested by guests at the Bell desk
  • Receives guest vehicle keys from Valet Host/Hostess, enter guest vehicle information into a computerized system and file keys in an organized manner
  • Retrieves vehicle keys upon guest request and prioritize the retrieval of vehicles by Valet Host/Hostess
  • Reviews payment information for valet vehicles and when applicable, processes payments, including vouchers, credit cards and cash
  • Front-line cast member must posses excellent communication skills and will deliver upon high guest service expectations
  • Greets guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Basic Qualifications:

  • You must be at least 18 years of age
  • Valet Host/Hostess:
    • Must have a valid driver’s license
    • Clean driving record for the past 12 months (no moving violations)
    • Ability to drive manual/automatic transmission
  • Able to grasp and carry heavy items up to 75+ pounds
  • Continuous heavy lifting, stair climbing, pushing/pulling luggage carts
  • Frequent bending, kneeling, twisting, and turning
  • Constant reaching, standing, walking and climbing (stairs)
  • Frequent grasping with hand, wrist and finger use
  • Occasionally working around pressurized equipment (guest oxygen tanks)
  • Excellent communication skills and high guest service expectations
  • Prolonged standing for two to three hours at a time and heavy lifting may be required

Preferred Qualifications:

  • Previous experience in a Hotel/Resort environment
  • Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)
  • Knowledge of Hawaiian/Japanese language
  • Previous computer and/or cash handling experience

Additional Information:

SCHEDULE AVAILABILTY

Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.



Our Theme Parks and Resort Hotels operate 24 hours a days, 365 days a year.



Keyword: AULANI CASTING, AULANICASTING

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