Threads is an innovative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest and most beautiful luxury items. We then search the globe to procure them for our clients; this is the future of retail.
Threads is listed in the UK TechTrack 100 2019 in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses.
The Role - Overview
As the Operations Project Manager you will work closely with Management and be a strategic partner to the Executive team. You will be responsible for the full cycle of projects within the business - end to end from scope to deployment. This is much more than your 'typical' Project Manager role. As a true owner, you will be someone that can drive change efficiently and resourcefully, by executing yourself and driving others into action, enabling the growth and operational excellence at Threads.
Reporting to the COO, you will command the highest authority to allow you to execute these projects and programs.
The projects & programs you will be working on will be identifying, creating and deploying operational processes to improve our customers’ experience while driving internal efficiencies, reducing costs and expanding our global footprint.
Main responsibilities include;
Working cross-functionally with key internal stakeholders within Sales, Operations, Engineering, Product Development, Marketing, Finance, Supply Chain, Logistics and Planning and will need to ensure proper alignment
Having ownership for creating, managing and executing on program/project launch plan
Managing the design of operational processes for each program
Defining and establishing methods, processes and tools for full and proper alignment of the rest of the organisation
Fostering an agile culture and a continuous improvement framework including data collection, insight generation and execution rollout
Establishing data tracking mechanisms by partnering with the Analytics team to drive empirical insights in order to improve the experience and increase engagement
Creating, owning and managing the operational dashboard
Leading and mentoring the teams to deliver a best in class service performance and operational excellence
Staying abreast of developments in the retail landscape, customer experience and technology from key competitors and the wider retail industry.