- user-focused, analytical, and compelled to solve problems
- deliver automated solutions to large enterprise environment
- manage and deliver root cause assessments for complex technical issues including;
- Microsoft Skype for Business & Microsoft Teams
- UBS Enterprise Voice & Video (Avaya & Cisco)
- Compliance services (Actiance Vantage)
- define workarounds for known errors and spear head improvements
You’ll be working in the Continuous Improvement Services Engineering team committed to developing solutions for known issues with a focus in the Unified Communications (UC) service. We are a technology team covering end user services, who develop, integrate, test, document, maintain, and support technology that is created to solve problems.
- Subject Matter expert (SME) in Microsoft UC technology
& good experience with enterprise Voice & Video
- ability to develop tools and processes to integrate and augment the UBS UC service.
- experience with designing, documenting, building and certifying solutions in a large global organization
- experience with Microsoft Windows components (Active Directory, Windows server, SQL Server)
- experience with monitoring technologies