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VMware

Customer Success Management Graduate

The Elevator Pitch: Why will you enjoy this new opportunity? You just graduated with a Bachelor/Masters degree from university with focus on Business and/or IT? You have a desire to learn how to help our customers get the best value out of their technology investment? You already gained first experience in the IT? You want to support our customers in high impacting projects to drive their digital transformation? You enjoy working with multi-cultural and international companies and colleagues? If you are answering these questions with yes, we are happy to receive your application as Associate Customer Success Manager and looking forward to welcoming you as part of our EMEA wide new Talent Program - VMware Academy! You will be part of our VMware family and community which will be helping you to solve challenges as a team. As a graduate you have the best possibilities to develop your professional career by receiving trainings, support and mentorship as well as taking own responsibilities. Start being a part of the digital transformation by applying VMware Technology as a force for good today! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? You will start in our 6-Week Academy Program and become a part in our big VMware family by getting to know our EPIC2 Values, join unique leadership sessions, identify yourself with our vision and start building your professional network with your peers. Afterwards you will transfer into your role as a Associate Customer Success Manager and move on in the role-based training. Enjoying a mixture of high-class technical product trainings, CSM role specific enablement and hands-on experiences being connected to your team and communities constantly. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? The Customer Success Manager drives proactive customer interactions resulting in a higher rate of product consumption. As such, this is a is a critical role in accelerating VMware’s growth in Software-as-a-Service (SaaS) software business by enabling customers to adopt our advanced products and technology and realize business value rapidly and successfully. As a Customer Success Manager (CSM) you will provide unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their End User Computing platform (Workspace ONE/Horizon) as part of their Digital Workspace journey. You should bring some of the following skills with you: Technical knowledge in one or more of the following areas: Infrastructure: Virtualization, Cloud, Networking End User Computing (Mobile/Desktop management) Security A good understanding of how businesses operate, and the impact technology can have Hands-on experience with VMware products is a plus Adaptable and progressive learner with the ability to explain technical concepts Ability to communicate well and provide ideas, concepts and accurate information to customers in a pro-active, clear and concise way. Strong communication skills with internal and external stakeholders Willingness to learn and develop yourself constantly Ability to work independently and work collaboratively in a team environment Speaking and writing English fluently Within the role of a Customer Success Manager, you are responsible for: Collaborate with cross-functional VMware teams which could consist of VMware pre-sales architects, engineers, product management and support staff. Contribute in workshops, designs and drive adoption of VMware solutions. Develop use cases into high-quality solutions in your specialist area. Discuss Customer objectives, use cases, milestones with CSMs and senior members of your team. Maintain current, high-level technical knowledge of the entire VMware product line and advanced level knowledge of your specialist area. What is the leadership like for this role? What is the structure and culture of the team like? You will be part of a diverse team within our Customer Experience and Success Organization that is responsible for Customer Success of the VMware Digital Workspace solution. Your direct leadership is committed to support your development and career growth within VMware. Your personal and technical development is also supported by an assigned mentor who will help you to growth. Where is this role located? The location of this role is flexible within France. Being located in the area of Paris is a plus but not required. Work will be done from an office some days during a week and other days from a non-VMware building (home office, customer’s site). What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Flexible working times and locations Employee stock purchase plan Medical coverage, retirement, and parental leave plans for all family types 40 hours of paid time to volunteer in your community Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Sales Subcategory: Services Sales Experience: New Graduate Full Time/ Part Time: Full Time Posted Date: 2021-09-24 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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