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VMware

New Graduate - Customer Success System Management, Data Analytics / Technical Writing (May 2022) - Opportunity for Working Remotely

The Elevator Pitch: Why will you enjoy this new opportunity? If you want to be involved in the largest, most important, transformation that VMware has ever undertaken – then this is where you can be right in the middle of it ! As part of the Customer Success Operations team, you will be front and center helping to transform VMware to a SaaS based consumption model. This team is focused on making sure our customers get value from our products – that helps to drive their consumption of our products – and that drives VMWare’s success. The team is experienced and passionate about driving the best experience for our customers and our people. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? You will work with team members across the Customer Success Operations group and also directly with our business subject matter experts. We want to make sure that our core operational platforms are supporting our mission of driving value to our customers and driving efficiency for our employees. 30 Days: you will have a broad understanding of VMware and our products and organization. You will have a basic understanding of our core Customer Success strategy and systems. 60 days: you will begin developing analytics and communications to support our mission. You will become familiar with our customer success systems. 90 days: you will be generating key operational reporting and insights along with communications that will be shared with executives and/or our Customer Success Managers. You will be able to provide some basic change management enablement to our employees. You will be very familiar with our core Customer Success systems and how we use them to generate value for our customers and efficiencies for our employees 180 days: you will be an integral part of the change management and enablement team, performing change management and technical enablement training. You will have a solid understanding of the wider platforms that support our customer success mission and how they interact. You will be an expert user of our core Customer Success platform. 360 days: you will be providing adoption metrics and trends, writing executive communications, maintaining our informational micro-site and providing training as needed on either change management or technical enablement topics. With strong knowledge across our Customer Success platforms and ability to provide expert training and analysis of best practices and drive efficiencies. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Reporting and analysis generation using Microsoft tools Writing internal change management and status communications Project management as needed to deliver the adoption and change management practices needed by the team Maintaining our internal micro-site Assist with meeting setup and logistics What is the leadership like for this role? What is the structure and culture of the team like? You will be reporting to David Read, Direct Customer Success Systems and Platforms. He has been with VMware for about a year and has a diverse team of direct and indirect reports that provide the platform used by our customer success team globally across all businesses. He believes in clear goals and expectations – then provide support to help the team do their job. Sometimes that means get out of the way ! The team is located all around the world with folks across the US, Costa Rica, India and Europe. We take pride in our diversity and always treat one another with respect even if, especially if, we don’t agree on something. Where is this role located? Remote: this role is fully remote and can be done anywhere in USA. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes This job requisition is not eligible for employment-based immigration sponsored by VMware. This role is available to Bachelor-level New Graduates only. 'New Graduate' applies to those possessing a degree level requirement with a graduation date between May 2021 and May 2022. Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations. Category : Services and Consulting Subcategory: Consultant Experience: New Graduate Full Time/ Part Time: Full Time Posted Date: 2021-09-24 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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