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Willis Towers Watson

Account Executive - Facultative

The Role

A key member of a growing Facultative Reinsurance Client Servicing team in Ipswich, working alongside sales and broking colleagues in London, our global network offices, our direct clients and our operational team in Mumbai.

We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies, local insurers and Lloyd’s Syndicates.

We are an integral part of the end to end client servicing function, beginning with the discussions with our clients to establish their reinsurance requirements, through to the completion of the reinsurance product. This can take the form of face to face meetings or conference calls with the client, as well as the reinsurance market, to tailor a structured reinsurance programme to meet our clients’ needs. We work closely with the London market brokers during the process and co-ordinate all stages of the placement and keep the client up to date on progress.

We are an agile working team and utilise the skills and proximity of the London market as required, to fulfil the clients’ requirements.

The role encompasses regular client and underwriter contact, either in person (whether in our office or at their location), or via all other available communication methods.

Principal Responsibilities:

Client Relationship Management

  • Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
  • Understand and apply the business unit policies and procedures.
  • Provide technical, industry and subject matter expertise where required.
  • Draw on expertise within specialist technical teams within the Business Unit (BU) and across the Group for clients as required.
  • Liaise with clients and build strong relationships.
  • Work alongside Brokers and Client Relationship Managers to determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
  • Assist with growing existing portfolio by identifying new from existing opportunities.
  • Work alongside (and provide direction as appropriate) the Facultative operational team in Mumbai.
  • Provide renewal documentation with guidance from brokers and support from Mumbai operational team.
  • Respond quickly and accurately to new business requests.
Placement Management:
  • Check policies/contracts, market presentations and client documentation as appropriate.
  • Assist with the programme design and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition.
Operational and Service Delivery:

  • Deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.
  • Deliver high levels of client service in line with the Willis Towers Watson standard operating procedures for client activity.
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates.
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
  • Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
  • Assist our Accounting and Settlement (A&S) colleagues where required.
  • Ensure adherence to Group policies, procedures and all regulatory requirements.
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.
  • Support the overall operational governance and decision-making process.
  • Support management and Willis Towers Watson in the management of risks applicable to BU.
  • Any other duties commensurate with position or level of responsibility.

The Requirements
  • Preferably educated to a Degree level or equivalent.
  • Achieved or looking to study towards Diploma CII (DipCII) or ACII.
  • Proven track record of delivering high levels of client service.
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills.
  • Experience of working with and adhering to processes and systems to support client service delivery.
Equal Opportunity Employer

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