This website uses cookies to ensure you get the best experience. Learn more
Willis Towers Watson

Account Executive - Marine Cargo

The Role

This role is responsible for a portfolio of clients ‘post placement’. The successful candidate will be part of the Marine Cargo team and will help provide solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.

Client Relationship Management

  • Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service
  • Understand, apply and where necessary explain the business unit policies and procedures
  • Provide subject matter expertise where required
  • Draw on expertise within the wider Business Unit and across the Group for clients as required
  • Liaise with clients and build strong relationships

Business Development

  • Actively support the Business Unit drive of the sales process and business area practice activity

Placement Management

  • Work closely and maintain working relationships with key stakeholders
  • Ensure compliant processing within internal metric framework
  • Ensure accurate loading of data within agreed time and quality standards
  • Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

Operational and Service Delivery

  • Deliver ‘Post Placement’ client service, adhering to standardised policies, procedures and service standards
  • Support the Business Unit in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with Marine Cargo standard operating procedures for client activity
  • Proactively supporting the Business Unit to develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements

The Requirements

  • Proven track record of delivering high levels of client service
  • Skilled at building effective relationships, at all levels, with key stakeholders
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Good communication, negotiation and interpersonal skills
  • Able to prioritise, manage deadlines and work under pressure
  • Ability to work both independently and as part of the wider team
  • Experience of working with and adhering to processes and systems to support client service delivery

Apply Now

Share this