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Willis Towers Watson

Account Manager, Health & Benefits\Hong Kong

The Business

The design, delivery, costs and risks associated with employee benefits is a critical component in recruiting and retaining talent which ultimately drives business performance.  Willis Towers Watson consultants help organisations develop enterprise-wide strategies for making thoughtful benefit decisions and managing those benefits chosen in order to meet employee needs at a cost that they can afford – both today and in the future.

Willis Towers Watson benefit consultants have deep experience of working with organisations of every type and size and we’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use.

Our services include:

  • Benefits Placement
  • Benefits Advisory Services
  • Flexible Benefits Consulting & Admin Services
  • Health & Wellness
  • Benefits Design & Optimization
  • Global Benefits Management

The Role

The role is for an Account Manager in Health & Benefits practice.  You will be an integral part of a team to manage the assigned client portfolio in providing quality service, professional advice & support across all our benefits solution.  

Performance Objectives:


  • Lead client relationships of the assigned portfolio from a Health & Benefits perspective
  • Establish a trusted advisor role with clients and provide the best possible service in relation to the insured employee benefits, or the broader benefits program
  • Provide timely responses to client inquiries, consistent with service and quality standards
  • Manage all customer feedback ensuring every case is resolved and closed
  • Coordinate internal resources in addressing client needs
  • Plan and organize work so that client specific Service Level Agreement objectives are met
  • Follow through all required processes to meet compliance requirements
  • Contribute to the development of new process, solution or offering that will help the business grow


  • Communicate effectively with clients, solution & project teams
  • Attend team or client meetings as appropriate and present knowledgeable and professional image of Willis Towers Watson
  • Develop strong client relationships from client administrators to senior management
  • Ensure that clients’ business expectations are aligned with commitment


  • Achieve the annual client retention target set by business
  • Achieve the individual new/expanded business target set by business
  • Identify opportunities to cross sell projects and service to current clients


  • Be a team player and work towards the business goals
  • Demonstrate leadership ability in virtual/project teams to deliver the best results to clients
  • Build relationships internally and collaborate effectively on cross-functional teams

The Requirements

  • Bachelor’s degree
  • Relevant experience in Employee Benefits domain area is preferred
  • Experience of working in a service focused environment
  • Ability to build rapport and respond confidently to client queries
  • Strong verbal and written communication skills in English
  • Ability to multi-task and be mindful of deadlines
  • Self-motivated and ability to remain focused on clients
  • Committed to quality and continuous improvement
  • Candidates with less experience will be considered as Assistant Manager

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We are committed to equal employment opportunities at Willis Towers Watson.

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