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Willis Towers Watson

Analyst, Health and Benefits Western Europe (Mid-shift)

The Role

As a Health & Benefits Analyst within the Global Benefits Center (GBC), you will contribute as part of a team involved in several activities to support our international benefits offerings.

The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world
  • Enhance data, process and project management skills
Key Activities
  • Data management and reporting activities
  • Data entry activities
  • Administrative on-boarding of new clients
  • Perform data validation and processing work using agreed upon tools, standards and techniques
  • Support the production of benefits plan design and reporting publications
  • Process, project and transaction management
  • Support contract renewal activities
  • Collect, validate and clean benefits enrollment and eligibility data
  • Assist with enrollment processes and ensure beneficiary data is updated
  • Monthly reconciliation of commissions and perform commission estimates
  • Setting up client premium invoices
  • Support claims management
  • Support benefit audit processes
  • Support interactions between clients, WTW and insurance vendors
Performance Objectives: 
  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
  • Perform data entry and validation, processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
  • Significant attention to detail and excellent data manipulation skills
  • Provide input on product and process improvements
  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
  • Work with Team Leader to ensure that each project is completed on time and meets quality standards
  • Respond to all requests and communications effectively and efficiently
  • Increase efficiency within client teams by identifying ways to improve processes
  • Meet productivity goals
  • Monitor project progress, developing solutions for overcoming obstacles
  • Maintaining accurate time records
The Requirements
  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing life insurance processes (e.g. claims, enrollment)
  • Previous benefits or insurance experience a plus
  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one’s work and taking pride in it
  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Structured problem solving and analytical thinking
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation
  • Strong client relationship, interpersonal and team skills
  • Proficiency in English required, good written and communication skills
  • Proficiency in Irish/Dutch/German language skills is a plus
  • Able to work shift hours
Equal Opportunity Employer.

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