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Willis Towers Watson

Analyst - Health and Benefits

The Company
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance.
Together, we unlock potential.
Learn more at

The Segment
Human Capital and Benefits

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The Role
Daily Job Scope as follows:

• Ensure all insurance & flex claims are settled within the expected turnaround time
• Scanning of claims documents to GBC folder for naming within the expected turnaround time
• Printing of cover letters and send out along claims documents within expected turnaround time
• Ensure claims documents are delivered on time
• Perform technical review all outgoing claims letter to clients
• Review outgoing rejection emails (with SLA) to clients
• Handles escalations by GBC, Clients & Consultants (calls & emails)
• Lends support & guidance to Consultants & GBC
• Perform investigation and assessment of the claims before making appeals to Insurers
• Works closely and share claims knowledge/experiences with SG colleagues
• Monitor and track on outstanding claims on weekly basis
• Work with GBC to close off all queries and expedite insurance & flex claims queries
• Work with GBC to follow e-Filing protocols
• Adhere to compliance requirements and guidelines (ensure zero data breach)
• To provide claims report to clients (if applicable)
• Attend helpdesk at client offices (E.g claims enquiries, MC approvals,etc.)
• Any other admin, claims or ad hoc matters

The Requirements

• Meet requirements of the following including: M5, M9, HI, ComGI
• More than 1 - 2 years of experience.
• Fresh graduate are welcome.
• Students graduating this year, or fresh graduate
• Strong written and oral communication skills
• Ability to respond to all communications effectively and in a timely manner
• Ability to ask the right questions and seek help where appropriate

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

Apply Now

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