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Willis Towers Watson

Analyst - Pension Administration

The Role
As a Pension Analyst, you will be making a valuable difference every day to our high-profile client organizations.

In this role you will:

• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting edge tools and resources and work with top talent in the industry


Some of your responsibilities would include:

  • Prepare moderately complex benefit calculations and trust instructions
  • Performs technical review for straight forward pension calculations, correspondence and payment entry/trust instructions as they arise
  • Interprets and drafts moderately complex administration procedures and documentation
  • Resolve more complex plan provision questions and issues surfaced by less experienced Analysts
  • Create internal administration manuals for clients if one does not exist (e.g. obtain and copy SPDs, plan documents, sample letters, sample calculations, etc.)
  • Follow and update documentation materials as directed
  • Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Adhere to plan documents and government regulations in administering plans
  • Maintain complete and accurate work papers and audit trails


  • Serve as day to day project manager on pension administration work:
  • Manage and coach team to ensure progress against established budgets, time lines and quality standards


  • Serve as primary, daily contact to clients on delivery of services
  • Respond to and resolve complex issues, including those escalated by less experienced Analysts
  • Review work and deliverables of Analysts
  • Raise issues as appropriate to Consultants/Senior Consultants
  • Deliver on projects to meet or exceed client expectations
  • Increase efficiency within client teams by identifying ways to improve processes
  • Build relationships internally and collaborate collaboratively with cross-functional teams (junior analysts, consultants, actuaries, etc.) to complete tasks and ensure unified delivery of services
  • Develop and train less experienced Benefits Analysts
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Actively participate in team meetings and training activities
  • Be accountable to team members for agreements and promises


  • Meet chargeable hours targets
  • Contribute to sales and marketing efforts by drafting proposals and responding to RFPs

The requirements: 

• Bachelor’s degree in mathematics, statistics or any other major with significant quantitative course work and strong academic record
• 0 – 2+ years of defined benefit plan administration and manual calculation experience
• Strong knowledge of the fundamentals of defined benefit plan design
• Excellent analytical and problem solving skills
• Solid expertise in Microsoft Excel and Word (i.e. pivot tables and lookup functions)
• Exceptional attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Strong oral and written communication skills in French and English 
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

Equal opportunity employer

Apply Now

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