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Willis Towers Watson

Associate - Claims Operations

Claims Operations will be responsible for handling claims in line with insurance contracts and the company procedures and defending the interests of clients.

The Role

  • Follow up the claim declaration from clients;
  • Assist clients to collect necessary documents for claim settlement;
  • Negotiate with insurance/reinsurance companies to support clients for claims and get the claims paid properly and on time;
  • Keep the client updated about progress of claim settlement;
  • Coordinate with Client Managers to settle delicate and complex claims;
  • Assist sales teams to provide professional service to clients in term of identification and management of risks;
  • Get support from Associate Director to set up guidelines and internal procedures for claims;
  • Record all claims into system and make monthly reports on claim settlement process, underwriting issues in conjunction with Associate Director;
  • Report periodically on claim activities and provider’s services;
  • Other tasks assigned by the Company;

The Requirements

  • Possesa a university degree
  • Computer Literate, Word, Excel, Power Point.
  • Engineering qualification is an advantage
  • At least one year at claim settlement or underwriting with Insurers or Insurance Brokers
  • Strong verbal and written communication in both English and Vietnamese
  • Good  problem-solving skill
  • Good presentation and negotiation skills
  • Customer-oriented
  • Able to work under high pressure

Apply Now

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