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Willis Towers Watson

Associate, Client Service & Delivery - Aerospace

This is an exciting opportunity to join Willis Towers Watson Aerospace, a specialist division of Willis Towers Watson Group. The Associate Client Service & Delivery is the person is responsible for securing the renewal of existing business with assigned aviation accounts and to maintain the relationship between the local offices and assigned clients. The Associate also monitors insurance and risk management needs, recommends appropriate coverage and contributes to the sales process with development of prospective with existing clients. The position requires some travel and social interaction at industry events / meetings.

The Associate is also responsible for collections, record keeping, and quality of service provided to clients so that the assigned book of business is profitable.
If you are an aviation enthusiast looking to join a growing organization with unlimited growth potential, this may be the perfect opportunity for you!

Note: Limited air travel may be required at times.
Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Contacts existing clients to ensure quality service is being delivered
  • Identifies and monitors insurance and risk management needs of prospective or current clients
  • Conducts needs assessment with current and potential customers
  • Facilitates new business through networking, prospecting and communicating with current clients
  • Identifies and presents appropriate services to client
  • Participates in targeted public relations activities
  • Maintains extensive market relationships
  • Develops account strategies, presentations, and other forms of communication with client
  • Prepares and delivers underwriting submissions
  • Maintains account documentation and correspondence
  • Negotiates responsive programs and service agreement rates
  • Provides customer service, including resolving customer inquiries and problems
  • Establishes procedures for claims administration and loss prevention activity


  • 5 years’ experience within the insurance industry; preferred
  • Aviation experience; preferred
  • Appropriately Licensed; preferred
  • Knowledge of Aviation Insurance and/or Brokerage business; preferred
  • Knowledge of principles and processes of business management
  • Knowledge of principles and methods involved in selling services
  • Ability to establish and maintain working relationships
  • Ability to identify and find essential information
  • Ability to sell or influence others
  • Strong Interpersonal skills
  • Quantitative/analytical abilities 
  • Software proficiency – Word processing, Spreadsheet, Presentation
  • Strong verbal and written communication skills
  • Active Listening skills
  • Critical thinking/logical reasoning skills
  • Problem solving and decision making skills
  • Strong organization skills

EOE, including disability/vets

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