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Willis Towers Watson

Associate Director – Construction Professional Indemnity

The Role 

Responsible for a portfolio of clients and prospects within the Construction Professional Indemnity team with accountability for retention of clients and new business development.Will manage and develop client and Willis Towers Watson relationships and grow portfolio within the business unit, and will be responsible for targeting and converting prospects.

Financial & Executive Risks, Construction Professional Indemnity

We know how companies can unlock potential through effective risk management.  Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Client Relationship Management

  • Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
  • Understand, apply and where necessary explain the policies and procedures of the business unit
  • Establish and maintain active relationships with our clients, prospects and retail offices
  • Provide technical, industry and subject matter expertise where required 
  • Draw on expertise within specialist technical teams within the business unit and across the Group for clients as required
  • Liaise with clients and build strong relationships
  • Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients 
  • Grow existing portfolio by identifying “new/new”, and/or existing opportunities

Business Development

  • Responsibility for supporting the drive of the sales process in relation to winning, retaining and developing profitable new clients
  • Develop and maintain a pipeline of prospects
  • Respond quickly and accurately to new business introductions
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
  • Networking – internally with other business units, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

  • Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Assist with loading of data into the relevant Willis Systems 
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Operational and Service Delivery

  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the business unit in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with standard operating procedures 
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates

The Requirements:

  • Proven track record of delivering high levels of service to clients in the Construction sector
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced at new business sales process and track record of converting prospects to clients would be beneficial
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Experience of working with and adhering to processes and systems to support client service delivery 
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs
  • Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines

Equal Opportunity Employer

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