
Associate - Pension administration
As an Associate, you will be making a valuable difference every day to
our high-profile client organizations. In this role you will:
• Enhance your expertise in retirement plan design and
administration
• Be on a career path with growth and advancement
• Employ the most cutting edge tools and resources and work
with top talent in the industry
Some of your responsibilities would
include:
Excellence
• Prepare moderately complex benefit calculations and trust
instructions
• Performs technical review for straight forward pension
calculations, correspondence and payment entry/trust instructions as they arise
• Interprets and drafts moderately complex administration
procedures and documentation
• Resolve more complex plan provision questions and issues
surfaced by less experienced Analysts
• Create internal administration manuals for clients if one
does not exist (e.g. obtain and copy SPDs, plan documents, sample letters, sample calculations,
etc.)
• Follow and update documentation materials as
directed
• Employ Towers Watson’s Professional Excellence tools and
concepts to ensure efficient and quality output/service delivery
o Adhere to plan documents and government regulations in
administering plans
o Maintain complete and accurate work papers and audit
trails
Clients
• Serve as day to day project manager on pension
administration work:
o Manage and coach team to ensure progress against
established budgets, time lines and quality standards
o Serve as primary, daily contact to clients on delivery of
services
o Respond to and resolve complex issues, including those
escalated by less experienced Analysts
o Review work and deliverables of Analysts
o Raise issues as appropriate to Consultants/Senior
Consultants
• Deliver on projects to meet or exceed client
expectations
• Increase efficiency within client teams by identifying
ways to improve processes
People
• Build relationships internally and collaborate
collaboratively with cross-functional teams (junior analysts, consultants, actuaries, etc.) to
complete tasks and ensure unified delivery of services
• Develop and train less experienced Benefits
Analysts
• Demonstrate natural ease and effectiveness when dealing
with clients/colleagues at all levels
• Actively participate in team meetings and training
activities
• Be accountable to team members for agreements and
promises
Financial
• Meet chargeable hours targets
• Contribute to sales and marketing efforts by drafting
proposals and responding to RFPs
The Requirements
• Bachelor’s degree in mathematics, statistics or any other major with
significant quantitative course work and strong academic record
• 4– 6 years of defined benefit plan administration and
manual calculation experience
• Strong knowledge of the fundamentals of defined benefit
plan design
• Excellent analytical and problem solving skills
• Solid expertise in Microsoft Excel and Word (i.e. pivot
tables and lookup functions)
• Exceptional attention to detail
• Professional, client-focused approach to colleagues and
assignments
• Seeks out experiences that may change perspective or
provide an opportunity to learn new things
• Strong oral and written communication skills
• Ability to organize, set priorities, work independently
and complete multiple projects within established deadlines
Equal opportunity
employer