Associate - Pension administration

Willis Towers Watson benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

The Role

As an Associate, you will be making a valuable difference every day to our high-profile client organizations. In this role you will:
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting edge tools and resources and work with top talent in the industry
Some of your responsibilities would include:

Excellence
• Prepare moderately complex benefit calculations and trust instructions
• Performs technical review for straight forward pension calculations, correspondence and payment entry/trust instructions as they arise
• Interprets and drafts moderately complex administration procedures and documentation
• Resolve more complex plan provision questions and issues surfaced by less experienced Analysts
• Create internal administration manuals for clients if one does not exist (e.g. obtain and copy SPDs, plan documents, sample letters, sample calculations, etc.)
• Follow and update documentation materials as directed
• Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
o Adhere to plan documents and government regulations in administering plans
o Maintain complete and accurate work papers and audit trails

Clients
• Serve as day to day project manager on pension administration work:
o Manage and coach team to ensure progress against established budgets, time lines and quality standards
o Serve as primary, daily contact to clients on delivery of services
o Respond to and resolve complex issues, including those escalated by less experienced Analysts
o Review work and deliverables of Analysts
o Raise issues as appropriate to Consultants/Senior Consultants
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
People
• Build relationships internally and collaborate collaboratively with cross-functional teams (junior analysts, consultants, actuaries, etc.) to complete tasks and ensure unified delivery of services
• Develop and train less experienced Benefits Analysts
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Actively participate in team meetings and training activities
• Be accountable to team members for agreements and promises
Financial
• Meet chargeable hours targets
• Contribute to sales and marketing efforts by drafting proposals and responding to RFPs

The Requirements

• Bachelor’s degree in mathematics, statistics or any other major with significant quantitative course work and strong academic record
• 4– 6 years of defined benefit plan administration and manual calculation experience
• Strong knowledge of the fundamentals of defined benefit plan design
• Excellent analytical and problem solving skills
• Solid expertise in Microsoft Excel and Word (i.e. pivot tables and lookup functions)
• Exceptional attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Strong oral and written communication skills
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

Equal opportunity employer

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