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Willis Towers Watson

Associate Support Manager

Associate Support Manager’s responsibilities include direct supervision of accounting staff members within a regional team or assigned markets for a specific discipline. They are responsible for coordinating and managing the processing functions for the markets that they service. This includes the development and mentoring for their direct reports.  They are responsible for hiring and terminating as needed as well as performance management of their direct reports. They are accountable for communicating with the Market Service Managers and Process Quality Managers for any office facing issues and process related issues, respectively.  Typically requires 3 to 5 years of experience in the accounting field, reporting to the Regional Controller, with a dotted line to the Process Administrator within the region.

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Management and coaching of staff for assigned discipline
    • Conduct one on ones
    • Document performance of direct reports to provide constructive feedback
    • Responsible for hosting monthly team meetings to discuss process changes, upcoming events, and to provide clarity around areas of opportunity
  • Determine work assignments (daily/weekly/monthly) for staff to deliver process work for assigned markets and discipline
  • Monitor production metrics, complete pre-audit sampling, and use that information to assess staff performance for assigned markets and discipline on a daily/weekly/monthly basis
  • Responsible for hiring, assessing & managing performance, coaching and managing exits, as necessary, of accounting staff within the US
  • Responsible for bi-yearly performance assessments for each US team member working on assigned markets
  • Responsible for defining clear expectations of team metrics, customer service and feedback on where they are tracking on their goals and objectives.
  • Communicate with Market Service Managers for office facing issues
  • Communicate with Process Quality Managers for process related issues
  • Ensure all tasks are completed by staff with accuracy and within the Service Level Agreement (SLA) through periodic reviews of work completed by the associates as outlined in the Sarbanes Oxley (SOX) documents, document findings and report to the Regional Controller

The Requirements

  • High school diploma or equivalent required 
  • College degree in accounting/ business management preferred 
  • Prior team facilitation and management experience preferred
  • Minimum 3 year of service within the National Accounting Center preferred
  • Customer Service skills, excellent interpersonal & team building skills
  • Acquire knowledge of all special client requests that are documented
  • Develop a thorough knowledge of end to end processes and audit controls
  • Ability to consistently maintain a positive and professional attitude to motivate others
  • Individual that is self-motivated and presents themselves professionally
  • Takes initiative to learn new things and actively pursues opportunities to improve the current processes
  • Ability to maintain confidentiality concerning departmental issues and/or staff members
  • Recognizes the urgency of assigned tasks and commits to personal overtime when necessary. Encourages their team to think and act the same.
  • Ability to communicate well with staff, Mumbai, field offices and senior management
  • Ability to assess business trends and ensure required staffing is appropriate to complete the work timely
  • Ability to negotiate and influence others
  • Ability to work effectively under stress and deadlines
  • Critical thinking & analytical skills
  • Conflict resolution, time management and organizational skills

Equal Opportunity Employer/Vet/Disability

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