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Willis Towers Watson

Benefits Administrator

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The Health and Benefits practice is responsible for advising Willis Towers Watson clients on all aspects of managing the health and wellbeing of their workforce. Advising on and implementing health insurance, group risk benefits and other health and wellbeing related insurances are a key aspect of this service.

The team deals with all aspects of group insurance, from renewals, claims and underwriting to broking and benefit design projects. In addition to death in service, income protection and private medical insurance, the team cover all other health related products and services such as dental and optical cover, health cash plans, EAPs and various voluntary and flexible benefits such as critical illness cover and partner life assurance.

The Role

We are seeking to appoint a Health & Benefits Administrator (Risk, Healthcare) within the Willis Towers Watson Health & Benefits team. Remote working will apply.

Look after an agreed portfolio of clients and process the following tasks:
  • Managing a portfolio of group corporate clients in relation to their Death in Service & Income Protection benefits
  • Liaising with life assurance companies, clients, consultants and third parties
  • Processing life assurance and income protection annual renewals from pre-renewal to issuing final renewal stages
  • Collaborate with our pensions administrator where required when processing scheme renewals / member claims
  • Managing the CRM and workflow systems (Benefits Engine)
  • Ensure that the Risk Renewal Process on the workflow system is kept up to date
  • Managing the underwriting process on a scheme and individual level from start to end
  • Processing death claims and income protection claims
  • Ensuring regulatory requirements, compliance deadlines and service level agreements are adhered to throughout daily processes
  • Managing client correspondence
  • Manage confidential information
  • Adhering to all data protection requirements
  • Attend client meetings / conference calls as required
Experience and Qualifications
  • QFA Qualified and maintaining CPD
  • 2+ years industry experience preferable
  • Excellent PC skills - Microsoft Packages
  • Ability to prioritise and work under time pressures
  • Excellent attention to detail required
Equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

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