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Willis Towers Watson

Benefits Outsourcing Business Analyst Admin and Technical (University)

At this time we will only accept candidates that are presently eligible to work in the United States and will not require sponsorship now or in the future.

The Business

Create your future. Our Benefits Outsourcing business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is helping millions of people, one at a time, to optimize today’s health and wealth opportunities for a better tomorrow.

Awards & Recognition:
β€’ The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
β€’ Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
β€’ Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
β€’ Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

Explore an opportunity. As a Business Analyst you will serve a key role by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role will involve some travel to client sites and other Willis Towers Watson offices.
Role may be based out of any Benefit Outsourcing location. Preference is Pittsburgh, Mt. Laurel, Houston and Minneapolis.

Love your work. As an entry level Business Analyst you will join our team in one of two paths based on your background and skillset: an administration path or a technical path.

About you. In addition to the specific requirements below, all candidates should display: willingness to work in a fast-paced collaborative team environment that has tight deadlines; ability to learn and evaluate new tools, concepts, and challenges quickly; strong client service focus and flexibility in supporting client requests; strong analytical and problem solving skills; strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels; and be available, at times, to work extended hours and able to travel.

Decide which path is right for you.

Role Responsibilities.

Admin Path
οƒ˜ Primary contact with client and vendors, responsible for reviewing and resolving cases and error reports
οƒ˜ Process system data updates via case management such as indicative data, election data, dependent, and beneficiary data
οƒ˜ Create system processing documentation and processing calendar
οƒ˜ Manage ongoing administration schedule (ongoing and dual year)
οƒ˜ Perform vendor management for clients, such as manual updates and replying to inquiries
οƒ˜ Help manage and maintain the administration implementation checklist for new implementations
οƒ˜ Create and communicate agenda for vendor calls in preparation for annual enrollment
οƒ˜ Provide backup support to Benefits System Administrator
οƒ˜ Manage annual enrollment processes including updating processing documentation, testing, and vendor coordination, etc.
οƒ˜ Create all new procedures as needed and review procedures updated by Benefits System Administrator
οƒ˜ Ensure the Benefits System Administrator is completing system processing correctly and in a timely manner
οƒ˜ Set up and test data encryption and transmission protocols with client and vendors
οƒ˜ Communicate with the service center and administration team, identifying trends, new work, internal documentation updates, daily case volumes, etc.
οƒ˜ Understand and help support the gathering of requirements and documentation for implementation and ongoing administration processes

Technical Path
οƒ˜ Work closely with developer to ensure project requirements and requests for changes are understood and within standards
οƒ˜ Follow the Software Development Life Cycle (SDLC) guidance
οƒ˜ Address all benefit calculation or data issues that impact carriers that are unable to be resolved by the BA1
οƒ˜ Responsible for creating and reviewing test plans, and testing system changes and enhancements to ensure completeness and accuracy (regression testing as necessary)
οƒ˜ Support client change requests by providing detail to project manager regarding necessary system requirements
οƒ˜ Provide Project Manager with accurate budget estimates for change requests
οƒ˜ Provide training on change orders to client, operations team, and service center, as needed
οƒ˜ Perform medium to complex data queries and analyze results using SQL, Excel or MS Access
οƒ˜ Perform the system testing process for more complex requirements, define test scenarios, develop comprehensive test plans with minimal oversight
οƒ˜ Develop a solid understanding how the application is expected to work for a particular client and partner with the development team to determine the best course of action to resolve issues
οƒ˜ May assist data services team BAs with creating test cases and consult them on client requirements, carrier structure issues or changes
οƒ˜ May peer review test plans completed by administrative analyst Possesses the ability to fully regression test
οƒ˜ Secondary support of participant issues (e.g., cases and calc or data issues) that are unable to be resolved by the administrative analyst.
οƒ˜ Responsible for partnering with administrative analyst to generate and sign-off on new ongoing client procedures for recently added services (e.g., new carrier export)

Career Path.

Admin Path
οƒ˜ Technical Business Analyst path OR
οƒ˜ Project Management path

Technical Path
οƒ˜ Technical Business Analyst path OR
οƒ˜ Developer OR
οƒ˜ Project Management path

Admin Path

οƒ˜ Bachelor’s Degree in business, management, human resources management, benefits administration, Health Policy Administration or related area
οƒ˜ Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll
οƒ˜ Ability to effectively work on multiple projects simultaneously; strong time management skills
οƒ˜ Understanding of the fundamentals of health and welfare and broader benefit plan design preferred
οƒ˜ Demonstration of project management skills
οƒ˜ Ability to complete Willis Towers Watson Business Analyst training program

Technical Path

οƒ˜ Bachelor’s Degree in business, management, human resources management, benefits administration, Health Policy Administration or related area
οƒ˜ Beginner to Intermediate SQL skills
οƒ˜ Experience with relational databases including SQL, Oracle or Access preferred
οƒ˜ Experience with test plan creation, testing procedures and test plan execution
οƒ˜ Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll
οƒ˜ Ability to effectively work on multiple projects simultaneously; strong time management skills
οƒ˜ Understanding of the fundamentals of health and welfare and broader benefit plan design preferred
οƒ˜ Ability to complete Willis Towers Watson Business Analyst training program

EOE, including disability/vets



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