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Willis Towers Watson

Benefits System Administrator (Night Shift)

The Role

  • Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. 
  • Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data. 
  • Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction. 
  • Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
  • The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. 

The Requirements

  • Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
  • Ability to complete Willis Towers Watson Benefits Systems Administrator training program
  • Strong analytical and problem-solving skills
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • Professional and responsible approach to work, clients and colleagues
  • Work the third shift, from 8 AM to 5 PM US Central Time.
  • Ability to manage time and work a flexible schedule
  • Ability to organize and prioritize with strong attention to details
  • Excellent oral and written communication skills
  • Ability to work independently and in a team environment with minimal supervision
  • Ability to complete multiple projects within established deadlines
  • Work experience with US and/or UK counterparts and projects preferred, but not required
  • College degree required

Equal Opportunity Employer

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