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Willis Towers Watson

Bilingual Performance Manager Mandarin / Cantonese

TRANZACT  
 
Summary of Position 
 
The Bilingual Performance Manager is primarily focused on coaching, development and production of their Sales Agent team. This team conducts business in multiple languages including Mandarin and Cantonese. The ability to communicate effectively in a professional setting in one or both languages is required. This position can work permanently work form home and can be based in any US state. 
 
This position will have approximately 15-20 direct reports. A high degree of autonomy and business acumen is required. 
 
 
Responsibilities: 
 
Inspire exceptional performance by directly managing team of insurance sales agents 
 
Ensure compliance and quality assurance standards of team are met  
 
Coach and support team with a goal of continuous growth and skill improvement 
 
Motivate and inspire agents to meet and exceed key performance metrics 
 
Interview, select, counsel and discipline team members  
 
Creatively develop strategies with Sales Director to drive results consistently  
 
Collaborate and partner with others as needed to achieve program goals 
 
Other duties as assigned  
 
 
 
Supervisory Responsibility: 
 
This position provides daily supervision and management to a team of sales agents. The average size of this team is 15 direct reports.  
 
 
Position Type/Expected Hours of Work: 
 
This is a full-time position. 
 
Days and hours of work are typically Monday through Friday from 8am to 9pm; however, they may be Monday through Sunday from 7am to 12pm during open enrollment and high volume periods.  
 
Hours can average 45-60+ hours per week and are influenced heavily by the open enrollment season.  
Qualifications: 
 
Fluent in English, plus Mandarin and/or Cantonese
 
Exceptional communication and people skills to deliver coaching effectively  
 
Drive and motivation to maintain and increase production levels  
 
An active applicable resident insurance license or the ability to obtain one  
 
Extensive experience directly managing and coaching licensed insurance agents or other sales professionals in a closely related industry  
 
 Ability to professionally communicate fluently in English, plus Mandarin and/or Cantonese 
 
 
Required and/or Preferred Education and Experience: 
 
Bachelor’s degree or higher in business, marketing or related field 
 
Expertise launching and growing new sales teams and/or programs 
 
Strong sales center leadership experience 
 
2+ years of experience in a direct supervisory or leadership role 
 
Strong sales experience  
 

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