Bilingual Performance Manager Mandarin / Cantonese
TRANZACT
Summary of Position
The Bilingual Performance Manager is primarily focused on
coaching, development and production of their Sales Agent team. This team conducts
business in multiple languages including Mandarin and Cantonese. The ability to
communicate effectively in a professional setting in one or both languages is required. This
position can work permanently work form home and can be based in any US state.
This position will have approximately 15-20 direct reports. A high
degree of autonomy and business acumen is required.
Responsibilities:
Inspire exceptional performance by directly managing team of
insurance sales agents
Ensure compliance and quality assurance standards of team are
met
Coach and support team with a goal of continuous growth and skill
improvement
Motivate and inspire agents to meet and exceed key performance
metrics
Interview, select, counsel and discipline team
members
Creatively develop strategies with Sales Director to drive results
consistently
Collaborate and partner with others as needed to achieve program
goals
Other duties as assigned
Supervisory Responsibility:
This position provides daily supervision and management to a team
of sales agents. The average size of this team is 15 direct reports.
Position Type/Expected Hours of Work:
This is a full-time position.
Days and hours of work are typically Monday through Friday from
8am to 9pm; however, they may be Monday through Sunday from 7am to 12pm during open enrollment
and high volume periods.
Hours can average 45-60+ hours per week and are influenced heavily
by the open enrollment season.
Qualifications:
Fluent in English, plus Mandarin and/or Cantonese
Exceptional communication and people skills to deliver coaching
effectively
Drive and motivation to maintain and increase production
levels
An active applicable resident insurance license or the ability to
obtain one
Extensive experience directly managing and coaching licensed
insurance agents or other sales professionals in a closely related industry
Ability to professionally communicate fluently in English,
plus Mandarin and/or Cantonese
Required and/or Preferred Education and Experience:
Bachelor’s degree or higher in business, marketing or related
field
Expertise launching and growing new sales teams and/or
programs
Strong sales center leadership experience
2+ years of experience in a direct supervisory or leadership
role
Strong sales experience
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