Broker Support / Account Handler

Location: Ipswich

The Role

We are looking for a dynamic and proactive individual with relevant Reinsurance experience to join our Client Service Team providing support to Producers and Brokers in servicing our clients.

Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close contact with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance
 

Responsibilities of the role:

• Understand the Client’s business and their reinsurance programmes, continually working with the placing team to fully understand any specific client requirements
• Participate in renewal planning, anticipating and preventing possible issues before they occur
• Manage and coordinate workflow around seasonal renewals for assigned accounts
• Strive to improve the overall client relationship - supervising the delivery of reliable, high-quality and timely billing and administrative support 
• Coordinate adherence to CEM requirements and controls in dealing with our clients, the market and third parties.
• Undertake travel as required to Clients, Reinsurers and/or other Willis offices and attend relevant meetings, ensure meeting notes and follow up actions are completed 
• Technical knowledge of Reinsurance business, Compliance Policy and servicing functions essential for area of responsibility
• Develop and maintain close working relationships with Brokers & Account Executives
• Act as the primary point of contact to Brokers, supervising all support matters
• Review market security information on carriers, checking compliance and financial positions
• Create / Update marketing sheets for Broking Team
• Produce data, statistics, and information packs in support of the placement of a client’s reinsurance programme
• Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist
• Effectively communicate with various stakeholders, both internal and external
• Support creation of slips / endorsements
• Checking files to ensure all information is present and accurate
• Ensure contract records are accurately maintained within transactional broking system
• Generate and issue evidence of cover, debit notes and closing instructions
• Review and interrogate reinsurance contracts to facilitate billing within agreed timescales
• Regular contact with colleagues on technical support/contracts
• Manage and resolve queries from clients and reinsurers
• Produce contractual documentation to a high level and within timescales
• Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
• Works proactively with peer group and team members to share knowledge to achieve the best results for the clients

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