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Willis Towers Watson

Broker Support / Account Handler

Location: Ipswich


The Role


We are looking for a dynamic and proactive individual with relevant Reinsurance experience to join our Client Service Team providing support to Producers and Brokers in servicing our clients.


Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close contact with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance

Responsibilities of the role:

• Understand the Client’s business and their reinsurance programmes, continually working with the placing team to fully understand any specific client requirements
• Participate in renewal planning, anticipating and preventing possible issues before they occur
• Manage and coordinate workflow around seasonal renewals for assigned accounts
• Strive to improve the overall client relationship - supervising the delivery of reliable, high-quality and timely billing and administrative support 
• Coordinate adherence to CEM requirements and controls in dealing with our clients, the market and third parties.
• Undertake travel as required to Clients, Reinsurers and/or other Willis offices and attend relevant meetings, ensure meeting notes and follow up actions are completed 
• Technical knowledge of Reinsurance business, Compliance Policy and servicing functions essential for area of responsibility
• Develop and maintain close working relationships with Brokers & Account Executives
• Act as the primary point of contact to Brokers, supervising all support matters
• Review market security information on carriers, checking compliance and financial positions
• Create / Update marketing sheets for Broking Team
• Produce data, statistics, and information packs in support of the placement of a client’s reinsurance programme
• Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist
• Effectively communicate with various stakeholders, both internal and external
• Support creation of slips / endorsements
• Checking files to ensure all information is present and accurate
• Ensure contract records are accurately maintained within transactional broking system
• Generate and issue evidence of cover, debit notes and closing instructions
• Review and interrogate reinsurance contracts to facilitate billing within agreed timescales
• Regular contact with colleagues on technical support/contracts
• Manage and resolve queries from clients and reinsurers
• Produce contractual documentation to a high level and within timescales
• Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
• Works proactively with peer group and team members to share knowledge to achieve the best results for the clients


The Requirements

• Educated to A level standard
• Working towards the ACII qualification or ACII qualified (desirable)
• Relevant Insurance industry experience
• Excellent communication skills (written and verbal)
• Attention to detail
• Ability to organise and prioritise workloads with good time management skills
• Intermediate IT skills (Microsoft Office suite)
• Experience of use and management of broking systems appropriate to own office (desirable)
• Experience in supporting client service through process adherence
• Experience in delivering applicable compliance standards with client service teams
• Knowledge of global reinsurance markets
• Ability to work both independently and as part of a team 


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact:  Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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