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Willis Towers Watson

Broking Support / Account Handler

Summary of Role

We are looking for a dynamic and proactive individual to join our Latin America and Caribbean Service Team in a Placement Support role providing support to Producers, Brokers and Technical Support colleagues in servicing our clients.

The Role
  • Compile templates to send to global offices to provide information and check the information received back is accurate
  • Review market security information on carriers, checking compliance and financial positions
  • Create / Update marketing sheets for Broking Team
  • Produce data, statistics, and information packs in support of the placement of a client’s reinsurance programme
  • Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist
  • Effectively communicate with various stakeholders, both internal and external
  • Work closely with Sales Team to ensure effective delivery of client service
  • Support creation of slips / endorsements
  • Checking files to ensure all information is present and accurate
  • Ensure contract records are accurately maintained within transactional broking system
  • Generate and issue evidence of cover, debit notes and closing instructions
  • Review and interrogate reinsurance contracts to facilitate billing within agreed timescales
  • Regular contact with colleagues on technical support/contracts
  • Manage and resolve queries from clients and reinsurers
  • Ensure compliance with Willis policies and CEM throughout the placement process
  • Produce contractual documentation to a high level and within timescales
  • Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
The Requirements
  • Excellent communication skills 
  • Attention to detail
  • Ability to organise and prioritise workloads with good time management skills
  • Intermediate IT skills (Microsoft Office suite)
  • Experience in supporting client service through process adherence
  • Experience in delivering applicable compliance standards with client service teams
  • Ability to work both independently and as part of a team
  • Spanish language skills essential 
  • Knowledge of global reinsurance markets (desirable)
  • Working towards the ACII qualification or ACII qualified (desirable)
  • Relevant Insurance industry experience (desirable)
  • Experience of use and management of broking systems appropriate to own office (desirable)
Equal Opportunity Employer

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