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Willis Towers Watson

Business Analyst 1

The Role

The Business Analyst 1 supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact. 


Performance Objectives:

  • Act as a principal contact with clients on day-to-day plan administration processing issues 
  • Review and resolve calculation and eligibility errors with client as needed 
  • Review error reports and resolve issues as needed utilizing case management tools 
  • Exercise discretion and independent judgment in responding to and resolving client issues 
  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems 
  • Understands the system interfaces with HRIS, payroll, and insurance carriers 
  • Develop and maintain system processing documentation and processing calendar 
  • Set up and test data encryption and transmission protocols with client and vendors 
  • Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination 
  • Manage fulfilment inventory with clients 
  • Manage client accountability 
  • Provide back up for other team members as needed 
  • Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures 
  • 100% compliance with SAS70 and Professional Excellence criteria 
  • Attends ongoing client status meeting as needed to establish client relationship 
  • Attends internal project meetings to ensure project continuity into ongoing 
  • Assist project team with client assignments to deliver timely, within-budget and high quality work 
  • Performs other duties as assigned 
  • Take initiative to proactively share knowledge and/or experience with team members 
  • Develop strong partnerships with team members 
  • Identify potential out of scope work and new opportunities to client teams 
  • Meet service level agreements across all clients 
  • Meet billable hour goals as defined by your manager 
  • Work within prescribed budget for each project 
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness



The Requirements 

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans 
  • Knowledge of flexible benefits administration 
  • Strong analytical and problem solving skills 
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word 
  • SQL query skills are preferred 
  • Ability to schedule work, delegate and monitor progress of others 
  • Professional and responsible approach to work, clients and associates 
  • Ability to organize and prioritize with strong attention to details 
  • Excellent oral and written communication skills 
  • Ability to work in a team environment 
  • Ability to work independently in a project related work environment 
  • Ability to work a flexible schedule 
  • Ability to complete multiple projects within established deadlines 
  • Bachelors’ degree preferred but not required

Equal Opportunity/Vet/Disability


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