This website uses cookies to ensure you get the best experience. Learn more
Willis Towers Watson

Business Analyst 1

As a Business Analyst 1 within the Benefits Outsourcing team at Willis Towers Watson, you will have the opportunity to use our technical know-how and hands-on experience to provide benefits administration services to many of the world’s largest and most complex organizations. Our benefit expertise, consultative approach and focus on quality are unrivaled.

The Role
The Business Analyst 1 supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact. 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Performance Objectives:

  • Act as a principal contact with clients on day-to-day plan administration processing issues 
  • Review and resolve calculation and eligibility errors with client as needed 
  • Review error reports and resolve issues as needed utilizing case management tools 
  • Exercise discretion and independent judgment in responding to and resolving client issues 
  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems 
  • Understands the system interfaces with HRIS, payroll, and insurance carriers 
  • Develop and maintain system processing documentation and processing calendar 
  • Set up and test data encryption and transmission protocols with client and vendors 
  • Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination 
  • Manage fulfilment inventory with clients 
  • Manage client accountability 
  • Provide back up for other team members as needed 
  • Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures 
  • 100% compliance with SAS70 and Professional Excellence criteria 
  • Attends ongoing client status meeting as needed to establish client relationship 
  • Attends internal project meetings to ensure project continuity into ongoing 
  • Assist project team with client assignments to deliver timely, within-budget and high quality work 
  • Performs other duties as assigned 
  • Take initiative to proactively share knowledge and/or experience with team members 
  • Develop strong partnerships with team members 
  • Identify potential out of scope work and new opportunities to client teams 
  • Meet service level agreements across all clients 
  • Meet billable hour goals as defined by your manager 
  • Work within prescribed budget for each project 
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness

The Requirements 

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans 
  • Knowledge of flexible benefits administration 
  • Strong analytical and problem solving skills 
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word 
  • SQL query skills are preferred 
  • Ability to schedule work, delegate and monitor progress of others 
  • Professional and responsible approach to work, clients and associates 
  • Ability to organize and prioritize with strong attention to details 
  • Excellent oral and written communication skills 
  • Ability to work in a team environment 
  • Ability to work independently in a project related work environment 
  • Ability to work a flexible schedule 
  • Ability to complete multiple projects within established deadlines 
  • Bachelors’ degree preferred

Equal Opportunity/Vet/Disaiblity

Apply Now

Share this