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Willis Towers Watson

Business Analyst 4, Team Lead - Health and Welfare (Team 5)

As a Business Analyst working with Systems, Data, and the Client you will serve in a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will lead Business Analysts and will contribute to the implementation of new services, and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams.

The Role

Note: This role supports clients on the west coast, ability to work Pacific-Time work hours is expected.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Select Responsibilities:
  • Clearly understands the client’s benefit plan rules and has high-level knowledge of client’s system functionality for areas of plan administration
  • Work with Project Manager, Tech Lead, and (if applicable) the Implementation Consultant on development of project plan, scope and identify out of scope items as needed
  • Manage, prioritizes, delegates and reviews work for Business Analysts on the team
  • Responsible, with the Tech Lead and Project Manager, for managing the consumption of releases, reviewing release notes, resolving issues with releases
  • Overall owner of the plan design for the implementation work
  • Lead user acceptance training along with the Project Manager, responsible for providing test case criteria and provides input on the agenda
  • Peer reviews all client specific system specification documentation and ensures that the documentation is kept up-to-date
  • Consult clients on best practices
  • Provides leadership to the Business Analysts
  • Mentor, train and onboard new Business Analysts
  • Works with Project Manager, Tech Lead, and (if applicable) the Implementation Consultant to manage the go-live/OE process
  • Coordinate with the Product Team to understand the impact of enhancements to the core product and how and when the core system updates should be implemented
  • Communicate back to the Implementation Consulting Team, Product Support Team and Process Governance Leaders on changes or enhancements to standard documentation
  • Support Business Analyst team in completing documentation, system set up, test planning, testing and regression testing as necessary to ensure quality on-time work
  • Manage large, cross-component and/or global testing processes; oversees the definition of test scenarios and develops comprehensive test plans
  • Provides overall guidance during UAT
  • Peer reviews all metadata and test plans of other Business Analysts on the project team
  • Responsible for understanding, communicating, and coordinating end-to-end system requirements and testing


The Requirements

  • 7 or more years’ experience as a Business Analyst in Benefits Administration
  • Ability to provide training for client-specific ongoing processes to internal team members including client learning, plan design, imports, exports, reports, fulfillment, processes and web admin as these items pertain to ongoing administration
  • MUST know fundamentals of health and welfare; broader benefit plan design required
  • Ability to complete Willis Towers Watson Business Analyst training program 
  • Intermediate to advanced SQL skills 
  • Experience with relational databases including SQL, Oracle or Access preferred 
  • Experience with test plan creation, testing procedures and test plan execution 
  • Strong analytical, integrative and problem solving skills 
  • Solid interpersonal skills and client service orientation 
  • Strong organizational abilities and flexibility to work in a performance driven environment managing people, clients and multiple project priorities 
  • Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions  
  • Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement 
  • Ability to travel and work extended hours as needed
  • Desire to learn, accept new challenges, and have fun! 

EOE, including disability/vets 


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