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Willis Towers Watson

Business Analyst (Configuration & Testing)

Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Configures client systems and data manipulation to support client implementation.
The Role
This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world

Performance Objectives:

  • Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices
  • Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts
  • Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution
  • Performs impact analysis and regression testing on the different system components during release consumptions
  • Defines and updates system tables as needed
  • Works with team to identify project deliverables and meets established deadlines
  • Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts
  • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
  • Follows national line of business processes and protocols for the deployment of base solutions
  • Participates in national line of business sessions and teams as requested
  • Works closely with the client delivery team to deliver the best results to the client.
  • Participates in regular team meetings and consistently promotes teamwork in all daily activities
  • Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge
  • Communicates effectively with the client delivery team
  • Attends team or project meetings as appropriate to report project status or clarify requirements or timelines
  • Ensures configuration and testing are completed on time and on budget
  • Communicates status of tasks to the team as appropriate
  • Alerts lead consultants or project manager about out-of-scope work in a timely manne
  • Works with the team in helping achieve the financial goal for all clients
  • Assists in determining estimates for configuration and testing tasks as needed

The Requirements
  • Bachelor"EURTMs degree in Computer Science, Engineering, Management Information Systems or related area
  • At least 3-5 years of relevant work experience
  • Experience or training in: RDBMS, SQL, Web-based applications and tools¬†
  • Experience with test plan creation, testing procedures and test plan execution is required
  • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
  • Strong verbal and written communication skills in English
  • Experience working with the US is preferred
  • Ability to work on "virtual" teams with members from different geographic areas
  • Ability to multi-task, and be mindful of deadlines
  • Self-motivated and ability to remain focused on assigned projects
  • Committed to quality and continuous improvement
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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