Do you have experience interacting with IT, Operations and Business teams to implement technical solution platforms that support service client management? Are you interested in developing your career in a regional operational services center?
• Gather relevant service process and business information needed for
implementation of global client service technical platforms.
• Complete and deliver documentation needed by IT and Service Hub teams for global service technical platforms requirements.
• Bring support to IT and Service Hub teams during testing phase previous to the implementation.
• Deliver documentation regarding processes implementation to support service strategy for regional and global clients in the regional service hub located in Medellin.
• Experience in information gathering and documentation of business process
• Experience in process flow documentation.
• Experience in documentation and test execution for system implementation.
• Knowledge of requirements documentation methodologies.
• Basic knowledge of the Insurance industry, specially Health & Benefits.
• Educational level: Professional in Engineering or Administration.
• English language B2 (mandatory).
• Portuguese (desirable).
• Located in Medellin, Colombia.
Equal Opportunity Employer