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Willis Towers Watson

Carrier Management - Senior Associate

Summary of Role 
  • Drives the Carrier Management strategy in Great Britain (GB) and ensure that the execution of services are delivered through the ownership of Carrier Agreements – this will include leading/supporting renewal discussions
  • Primarily focus upon GB carriers to create, develop and maintain strategic relationships and alliances and support objectives of GB Head of Broking
  • Support and potentially own and manage a Global relationship agreement
  • Help drive the evolving Carrier Management Value Proposition by embracing capabilities across Willis Towers Watson (WTW) and positioning services to intermediate both Broking (CRB) and HCB where carriers are markets to WTW’s Corporate Clients

The Role
  • Ensure the delivery of contractually committed services to carriers that are contained within our Carrier Services Agreements, whilst coordinating and collaborating with our global teams where appropriate
  • May own a Global carrier relationship and manage cross regional activities
  • Be the local focal point of our relationships with relevant carriers, internally and externally, plus lead or support the regional/ global coordination as appropriate
  • In conjunction with our Analytics teams provide carriers with performance analytics and feedback, identify resulting opportunities and areas for improvement, and build these into our agreements
  • Lead and support development of our Carrier Management value proposition, alongside supporting innovation in products, services and propositions more broadly - both internally and to carriers as part of the services provided
  • Lead aspects of and support the sales activities related to our Carrier Service Agreements – whether new sales, renewal of existing agreements, or cross sell of WTW services
  • Act as an early warning system - recognised both internally and within the client to be the person of contact to deal with escalation, claims issues and strategic placement changes
  • Advocate for helping the client navigate WTW, understand structure and strategy including growth / sales strategy
  • Promoting greater knowledge sharing and awareness internally of the client’s overall relationship, trends, activities with WTW
  • Develop a deep and qualified understanding of business strategy, underwriting appetite and capabilities
  • Building relationships throughout the organisation
The Requirements
  • Bachelor's degree (or country equivalent) would be desirable, with industry experience
  • Preferably with or studying towards professional qualifications, e.g. ACII
  • Ability to create and maintain strong relationships with the Broking teams, taking responsibility for alignment and coordination with specific business units and functions
  • Practical experience of broking and/ or underwriting processes and practices, working towards or holding relevant qualifications would be advantageous
  • Project management/ organisation skills and experience and ability to deliver to timeframes
  • Presentation and communication skills - ability to present clearly, translating concepts and information in a manner that is appropriate and accessible to all levels
  • Self-reliance - self-starter, thinks around problems, creative and resourceful, able to prioritise and work under pressure
  • People skills - upward and direct management, persuasion, negotiation, diplomacy, able to work within mixed and virtual teams, able to forge links and build networks with different WTW teams
  • Analytical capability – comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making
  • Flexibility - ability to integrate within the team, and willingness to do what is needed to deliver high quality service to the carriers and internal stakeholders

Equal opportunity employer

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