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Willis Towers Watson

Cash Application Analyst - ROW

As a Cash Applications Analyst you will be responsible for overseeing Willis Towers Watson’s Account Receivables processing, and cash application serving North America, EMEA, LATAM and APAC regions.  You will also perform more complex processing for specific receivables transactions (e.g. products, commissions).

Performance Objectives: 


  • Process receipt of payments on client accounts
  • Research and resolve unapplied/unidentified/under/over payments
  • Perform A/R account reconciliations and close coordination
  • Process refunds / credits & debit notes
  • Perform A/R reporting where required
  • Handle customer inquiries as required
  • Successfully handle most non-routine issues, and escalate to Supervisor issues that cannot be resolved
  • Ensure all work is performed in accordance with targets
  • Plan and organize work so that Service Level Agreement objectives are realized
  • Contribute ideas and actions towards the continuous improvement of processes within area of influence
  • Understand and apply Willis Towers Watson’s AR processes, policies, procedures and internal control standards


  • Interface with other GFS teams to ensure compliance with cross-team responsibilities
  • Make strong contributions to the productivity of the team.
  • Work effectively within the team dynamic
  • Recognize and communicate potential issues to Supervisor as appropriate; suggest viable solutions for improvement

The Requirements

  • 2+ years experience working in Accounts Receivable
  • Oracle (or other ERP platform) Accounts Receivable
  • Experience in a shared services/internal service delivery role desirable
  • Professional Services (e.g. consulting, auditing, project-based) industry experience
  • Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
  • Understanding of accounting processes
  • Being adaptable to learn new processes, concepts, and skills
  • Good data entry skills
  • Ability to pay attention to detail
  • Ability to resolve exceptions and disputes
  • Ability to work well under pressure and meet deadlines
  • Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
  • Ability to multi-task
  • Ability to work in a team as well as independently
  • Ability to be flexible with position duties and scope of workStrong knowledge of MS Excel
  • Proficiency in MS Word, Access, and Powerpoint
  • Associates degree in Accounting, Finance or related field

Equal Opportuniy Employer


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