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Willis Towers Watson

Client Engagement Associate

Role
Willis Towers Watson"EURTMs Data Services Client Engagement Unit in our Talent & Rewards Operations line of business is currently seeking candidates for the position of Client Engagement Associate. As a Client Engagement colleague, you will be responsible for responding to client/participant inquiries regarding Willis Towers Watson compensation surveys and software products. Additional emphasis for the role will include reaching out to new and existing clients to encourage participation and purchase of our cutting edge product portfolio. 
Responsibilities
  • Develop an understanding of our product portfolio to assist clients with their participation and purchase decisions. 
  • Correspond with new and existing clients about our compensation survey products and online services. Build (increase) new participation in our surveys. Build (increase) our renewal rate for existing participants in our surveys. Promote additional products to our existing participants.
  • Learn our custom client relationship management system and manage assigned accounts utilizing this shared database as your central resource.
  • Conduct over-the-phone or Web demonstrations of our web-based products, where required.
  • Establish relationships with other key associates within Willis Towers Watson in order to build a sales channel that will promote our product portfolio
  • The Client Engagement Associate will actively participate in and contribute to ongoing projects and enhancement initiatives within the group to maintain and improve client satisfaction.

Requirements
  • College degree 
  • Prior experience in sales, marketing, or call center preferred (1-2 Years)
  • A commitment to assisting customers
  • Active listening and probing skills to evaluate the client"EURTMs needs.
  • Excellent communication skills "EUR" verbal and written
  • Strong computer skills "EUR" Excel, Word, and PowerPoint. MS Outlook
  • Detail oriented, motivated, positive attitude
  • Make contributions in a team environment
  • Willing to work flexible hours and O/T as required
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
Equal Employment Opportunity: Know your rights.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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