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Willis Towers Watson

Client Manager, Property & Casualty Large and Complex Accounts

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Client Manager (Large and Complex Segment) works with and supports account leaders to manage overall client service delivery and administration throughout the insurance issuance and renewal life cycle. This position is a client facing role utilizing professional skills in Commercial Property and Casualty insurance to maintain and enhance construction client relationships while also insuring client profitability.

The Role
  • Provide continuous, exceptional client service.
  • Oversee the client billing process, including timely and accurate delivery of invoices and processing of client service fees
  • Coordinate billing allocations based on client/carrier instruction
  • Accountable for monthly accounts receivables review / collection
  • Resolve client, carrier and/or vendor accounting issues, including collections discrepancies, fee arrangements and billing contracts
  • Manage the Certificate renewal process with clients to determine Certificate requirements.
  • Provide necessary instruction and system documentation for renewal to be completed and coordinate with Certificate Center to insure timely and accurate issuance.
  • Oversee the coordination and issuance of renewal and mid-term auto ID cards
  • Manage the timely processing and delivery of binding document to the Client
  • Ensure policy checking is completed, carrier revisions are made as needed and delivered to client on a timely basis
  • Ensure timely and accurate completion of endorsement and audit requests 
  • Review and ongoing management of expiration list
  • Oversee Loss Run, Loss Summary and Experience Modification processes.
  • Ensure compliance with Willis Towers Watson Excellence Model (WTWEM).
  • Manage the quoting, binding and renewal processes for Owners and Contractors Professional (OCP) / Railroad Protective Policies (RRP) and Builder’s Risk (BR) policies
The Requirements
  • 2+ years of commercial Property & Casualty insurance experience in a client-facing role preferred.
  • Insurance knowledge/experience (Large and Complex) preferred.
  • Knowledge of insurance renewal end-to-end process.
  • Ability to review and understand coverage questions and insurance specification of contracts.
  • Ability to effectively engage with carriers and clients to maintain renewal terms and existing business.
  • Strong verbal and written communication skills.
  • Problem solving abilities, including critical thinking and adaptability.
  • Project management skills, including attention to detail, organizational skills, prioritization and time management.
  • Ability to multi-task and work in a fast-paced environment.
  • Advanced Microsoft Office skills and fluency with other relevant online tools.
  • Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current licensing status.
  • Insurance industry designations preferred but not required (CRIS, CPCU, ARM, CIC, CRM).

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