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Willis Towers Watson

Client Service Specialist-Construction Insurance

Provide day‐to‐day client service and risk management assistance on large and complex high-profile construction accounts as assigned. Work with Sr. Client Services Specialist, Program Management Lead, Account Executive and/or Client Advocate to implement, maintain, and close‐out wrap‐up insurance programs. Provide required reports to insurance carriers and communicate with carriers regarding contractor enrollment and/or audits, etc.  Participate in program meetings and interact with contractor project teams. Prepare and deliver policies, manage reports, and communicate with contractors as necessary. Coordinate administration activities related to managing a CIP. This position is a contractor-facing role and provides great opportunity to develop relationships with the most distinguished contractors in the construction industry. While there is an administrative element to this position, another key element of the position promises development of technical insurance knowledge and proficiency through evaluating contractor's insurance.

Note: Limited air travel may be required at times. Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Work closely with Willis Towers Watson team in coordinating service on account
  • Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction
  • Work with Claims and Safety representative on issues related to the program
  • Participate in monthly meetings
  • Attend and present CIP information at Pre‐Bid/Pre‐Con and carrier meetings
  • Maintenance of client/contractor files
  • Work with contractors to gather appropriate enrollment information and monthly payroll reports
  • Process enrollments, including bid deduct calculation, and forward to data entry center for processing
  • Process contractor/project closeouts as outlined in the CIP manual
  • Maintain quality control, ensuring all enrollments, payroll reports and closeouts are processed timely and accurately
  • Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)
  • Develop proficiency in Wrap administration system (WTW ComPAS)
  • Review WTW ComPAS reports to verify accuracy and identify problem areas
  • Coordinate reporting of client and carrier information and provide interpretation of financial reports as required
  • Prepare monthly/quarterly progress reports and explain to client/contractors
  • Provide monthly reporting of data/account information as required
  • Assist in compiling data for client stewardship reports
  • Provide necessary information to marketing team regarding payroll, rating, deduct history
  • Assist in review and delivery of Master policies
  • Complete subcontractor policy checking review and/or checklist template
  • Coordinate transmittal of subcontractor’s policies where required
  • Process mid‐term policy changes as requested
  • Research and compile answers to client/contractor’s policy and coverage questions—coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate
  • Assist with follow‐upon carrier issues
  • Assist in resolving any carrier discrepancies
  • Coordination & review of audits with carriers
  • Other Duties as Assigned


  • Two or more years of insurance industry experience related to servicing accounts
  • Property and Casualty insurance license
  • Knowledge of Insurance and/or Brokerage business
  • Technical knowledge of product area or industry
  • Knowledge of principles and processes of business management
  • Knowledge of mathematics including arithmetic
  • Understands rating calculations pertinent to WC, GL for guaranteed cost and loss sensitive programs
  • Personal computer skills
  • Verbal and written communication skills
  • Interpersonal skills, including relationship‐building skills with clients and co‐workers
  • Ability to work independently as well as in a team setting
  • Customer Service skills
  • Presentation, organization and critical thinking skills
  • Ability to multi‐task and work under pressure or time constraints
  • Accuracy and Attention to detail
  • Motivated learner

EOE, including disability/vets

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