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Willis Towers Watson

Configuration Analyst (Mid Shift)

The Role

• Participates in the development of solutions to solve our clients' Human Resources needs in a team-based environment.
• Analyzes plan documentation and business processes.
• Develops comprehensive test plans for project implementations.
• Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.
• Provides ongoing technical support.
• Defines and updates system tables as needed.
• Ensures the system performs according to client approved specifications.
• Tracks the project status and communicates status to project manager or lead consultant or to client as appropriate.
• Maintains project issues log to track ongoing items for review and resolution by project team.
• Assists with coordination and scheduling of project team resources.
• Alerts lead consultants or project manager about out-of-scope work in a timely manner.
• Works with team to identify project deliverables and meets established deadlines.
• Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
• Follows line of business processes and protocols for the deployment of base solutions
• Participates in line of business sessions and teams as requested


• Works closely with Development Team members in a partnership to deliver the best results to the client.
• Participates in business analyst meetings and consistently promotes teamwork in all daily activities


• Communicates effectively with internal clients and project teams.
• Attends team or internal client meetings as appropriate to present project specifications or report project status.


• Assists project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets.
• Assists in determining requirements for estimating new project budgets.The Requirements
  • Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area
  • 3-5 years minimum experience
  • Experience or training in: RDBMS, SQL, Web-based applications and tools is preferred
  • Experience with test plan creation, testing procedures and test plan execution is preferred
  • Experience in the Human Resources or Benefits domain areas is preferred, but not required
  • Strong verbal and written communication skills in English
  • Experience working with the US and/or UK is preferred
  • Ability to work on "virtual" teams with members from different geographic areas
  • Ability to multi-task, and be mindful of deadlines
  • Self-motivated and ability to remain focused on assigned projects
  • Committed to quality and continuous improvement
  • Preferably flexible with shift schedules
  • Project management experience is a plus
  • People management experience is a plus
Equal Opportunity Employer

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