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Willis Towers Watson

Construction Claims Advocate

This role is responsible for the client relationship strategy and advice on claims, including management of large and complex claims, and driving revenue opportunities through claims. 

  • Ensure the prompt resolution of market-related loss issues and queries
  • Ensure that all London broking is prioritised and completed within targets and exceptions monitored and actioned until completion
  • Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
  • Ensure Claims are uploaded onto ECF and managed via that process
  • Build constructive relationships and lead correspondence with assigned portfolio of clients, and associated underwriters, third parties and service providers, under the guidance of more senior colleagues, and with due reference to the Client Service Proposition initiative
  • Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
  • Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
  • Negotiate claims settlements with insurers / reinsurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
  • In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
  • Travel as required (catastrophe losses or claims reviews)
  • Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
  • Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
  • Provide input on corrective action required to enhance process performance across Claims areas
  • Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
  • Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
  • Provide input to and reference the Willis Quality Index, as appropriate and required

The Requirements

The role is based in the Construction Division and a background in Construction and associated liability claims is highly preferred, however, applicants with backgrounds in Property/General Liability/Professional Indemnity would also be considered.

Equal Opportunity Employer

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