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Willis Towers Watson

Contact Centre Agent

This is a fantastic opportunity to join a highly successful and fast growing organization as Contact Centre Agent. You will be working in a busy contact centre within a friendly and professional team. As a Contact Centre Agent you will be taking inbound calls relating to occupational pension schemes as well as emails and web chats.

What can we offer you? Full training is provided including new starter induction and further training to keep your skills current. As an industry leader, we offer opportunity for career progression along with a competitive salary and excellent benefits package including; company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
The Role 
  • Respond to members queries to set service standards.
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
  • Hit individual and team targets.
  • Answer queries via email and support other teams.
  • Forward on escalated contact in the correct manner.
  • Maintain and develop knowledge of pension schemes.
  • Support team members during busy periods.
  • Make outbound calls when required
The Requirements  


  • Pass at C or above for English Language at GCSE or equivalent.
  • Excellent customer service skills and a positive, customer focused attitude.
  • Able to work to a high level of accuracy.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills to include good written and verbal communication.
  • Computer literate.
  • Able to work as part of a team.


  • Experience in either DB or DC pensions administration would be an advantage.
  • Experience working within a contact centre would be an advantage.

Equal Opportunity Employer

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