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Willis Towers Watson

Cyber Account Executive

The Role

An exciting opportunity has become available for an individual to join our Cyber Insurance team as an Account Executive/Broker. The ideal candidate will have prior experience of client service and preferably placing cyber insurance for a range of industries and sectors; within the role you will have the responsibility of developing and supporting a portfolio of clients and prospects with accountability for retention, new business development, client strategy & placement.

You will manage and develop client and Willis Towers Watson relationships and grow the portfolio within the business unit. The person will be joining a very successful and dynamic team and therefore we are seeking attributes in a candidate that will add value to this strong team.

Client Relationship Management
  • Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
  • Develop account service strategy for individual clients in line with BU process
  • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
  • Support senior colleagues to determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
  • Accountability for client service and relationship development direct with individual clients and with specialisms across WTW
  • Lead and support on individual client programs where appropriate


  • Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
  • Manage relationships and negotiate placement with the insurance market
  • Prepare client and prospect presentations considering the impact of client profitability
  • Work with Account Executives and Sales Team in determining appropriate solutions and structuring and pricing the deal
  • Identify appropriate markets and determine placing strategy
  • Create and grow relationships with underwriters in London and international markets
  • Experience in pricing and designing conceptual programmes in conjunction with client teams
  • Lead/Participate in information gathering exercises.
  • Ensure ongoing compliance with Willis Towers Watson guidelines and procedures.

Placement Management

  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Understand, apply and where necessary explain the BU policies and procedures
  • Assist with loading of data into the relevant Willis Towers Watson Systems
  • Operational and Service Delivery
  • Support and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the BU in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service support in line with standard operating procedures
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements

The Requirements

  • Knowledge of Cyber insurance essential
  • Preferably ACII qualified or working towards the ACII qualification
  • Proven track record of high levels of client service
  • Practical knowledge of supporting account development and appropriate tools to achieve this aim
  • Good communication, negotiation and interpersonal skills
  • Excellent presentation abilities
  • Good technical skills
  • Experience of working with and adhering to processes and systems to support client service delivery
  • Language skills will be advantageous but not critical
  • Ability to assimilate and apply large volumes of information rapidly
  • Negotiation skills coupled with the ability to be flexible and innovative
  • Ability to work both independently and as part of a wider team
  • Able to prioritise, manage deadlines and work under pressure
  • Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
  • Must be able to forge links between broking and client servicing teams
  • Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters
  • Must be prepared to work with integrity and openness, complying at all times with FCA requirements.
Equal Opportunity Employer

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