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Willis Towers Watson

Cyber Associate Director

The Role

The Cyber Associate Director is responsible for a portfolio of clients and prospects with accountability for the retention of clients and new business development.  Will manage and develop client and Willis Towers Watson relationships and grow the portfolio. The Cyber Associate Director is responsible for targeting and converting prospects as well as broking into Lloyds and company markets.

Client Relationship Management 

  • Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
  • Provide technical, industry and subject matter expertise where required 
  • Liaise with clients and build strong relationships
  • Grow existing portfolio by identifying new, and/or existing opportunities 

Operational and Service Delivery 

  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the BU in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with standard operating procedures 
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Development of service plans that define the engagement and timing of engagement with the client
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Business Development 

  • Support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
  • Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining the CRM database in order to create and convert sales opportunities
  • Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson and the Cyber market in general

Placement Management 

  • Work closely and maintain working relationships with key market contacts (and the Business leads) as required
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition


  • Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
  • Prepare client and prospect presentations considering the impact of client profitability
  • Identify appropriate markets and determine placing strategy
  • Create and grow relationships with underwriters in London and international markets
  • Experience in pricing and designing conceptual programmes

The Requirements:

  • Proven track record of delivering high levels of client service and broking
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs.
  • Experienced at new business sales process and track record of converting prospects to clients
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Strong communication, negotiation and influencing skills
  • Broad knowledge of all the main insurance classes would be advantageous

Equal Opportunity Employer

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