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Willis Towers Watson

(EMEA) Pro Rata / Claim Handler

Summary of Role
We are seeking to recruit an individual to join the Europe, Middle East & Africa team within Reinsurance in a Claims/Pro Rata Handler role, focusing primarily on Claims. This position will be based in Ipswich dealing with Associates in the Ipswich, London and Overseas offices on a daily basis, as well as with our clients in those regions. Travel to London may be required at times.
The business unit handles proportional and non-proportional Non Marine reinsurance contracts for our clients based in the Europe, Middle East & Africa regions. This role has arisen because we are moving some servicing work from our Spanish office for which we need to maintain the correct level of resource and experience to ensure that new and existing accounts are serviced to the highest of standards in order to support and continue to grow our business.
The Role
  • Analyse all technical claims documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate.
  • Processing and monitoring of Client figures into our Eclipse system in line with specified key performance indicators and contractual conditions.
  • Where applicable ensure prompt chasing of accounts due from clients.
  • Prepare presentations for client and markets including assisting our Placement Support team with providing renewal information, statistics and any technical advice as required
  • Receive and action client"EURTMs cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
  • Work closely with Placement Support and own team to ensure effective delivery of client service to Willis clients
  • Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
  • Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process including WEM steps, ensure all sanctions touch-points are covered
  • Adhere to standard Group policies and procedures, including all applicable WEM and other regulatory requirements

The Requirements
  • Educated to A level standard or relevant industry experience as a minimum according to the role
  • Intermediate IT skills (Microsoft Office)
  • Good Communication Skills (Written and Verbal)
  • Good Numeracy Skills
  • Attention to Detail
  • Ability to Organise and Prioritise
  • Ability to work in a team and autonomously; and general willingness to learn and grow
  • Ability to build strong working relationships with brokers, clients and reinsurers
  • Good Time Management skills
  • Technical knowledge of Reinsurance policies pertinent to your business unit.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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