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Willis Towers Watson

Global Projects Billings Junior Supervisor

As a Global Project Billing Junior Supervisor you will be responsible for managing a team to support client billing for the business, serving the North America, EMEA and APAC regions. Global Project Billing is part of the Contract to Cash (CTC) process and its purpose is recognizing revenue for the company and billing clients. The end-to-end billing process is not contained solely within the shared service centres of Willis Towers Watson Global Finance Services, but rather is an intricate cooperative effort among consultants, field finance, and Willis Towers Watson Global Finance Services. The Global Project Billing Junior Supervisor will play a critical role in coordinating work as it flows among these organizations.

Performance Objectives: 
  • Understand policies and procedures for the Contract-to-Cash process and ensure compliance with GAAP, Regulatory and internal controls
  • Manage project billing at the center which entails the following
    • Providing support to consultants for the end-to-end billing generation process
    • Entering events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP) and process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report reviews from consultants
    • Ensuring draft and final bills are generated, approved by the consultants and dispatched in a timely manner
    • Respond to and resolve billing inquiries from consultants and clients
    • Review audit reports to ensure billed amounts and A/R amounts reconcile, and revenue is recognized properly
    • Provide guidance to team on all revenue recognition/fee structure scenarios and aid in day-to-day processing as necessary
    • Manage process by which work is tiered, gated and routed; manage support team assignments for specific clients
    • Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support internal and external audits
    • Ensure all work is performed in accordance with targets
    • Plan and organize work so that Service Level Agreement objectives are realized.
  • Manage a high performing team that maintains a strong “client service” focus and culture:
    • Plan and organize team’s work
    • Provide regular and effective performance feedback
    • Identify and ensure the training and development needs of Billing team members are met
    • Plan and define performance goals with SSC Leadership to set overall and team-level performance measures and goals
  • Foster a “client service” culture and instill a work ethic that includes collaborative thinking
  • Manage client expectations on a daily basis, and work to resolve issues
  • Measure the performance and operational processes against goals
  • Provide input to support definition of/revisions to service measures and service targets
  • Identify billing process improvement opportunities and best practices
The Requirements
  • 3+ years experience working in credit or collections
  • 3+ years working in Order/Contract-to-Cash
  • 2+ years supervisory experience
  • Oracle Project Accounting, Accounts Receivable
  • Professional Services (e.g. consulting, auditing, project-based) industry experience
  • Ability to develop advanced understanding of the Willis Towers Watson contract structures / revenue recognition policies
  • Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
  • Familiar with best practices in the field of billing
  • Strong understanding of project accounting processes
  • Ability to resolve exceptions and disputes
  • Ability to work well under pressure and meet deadlines
  • Ability to delegate and coordinate the performance of work activities
  • Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation
  • Strong knowledge of MS Excel
  • Proficiency in MS Word, Access, and PowerPoint
  • CPA helpful
  • Bachelors degree in Accounting, Finance or related field

Equal Opportunity Employer

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