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Willis Towers Watson

Group Risk Support Co-ordinator

The Role

The Group Risk Support Co-ordinator (hereafter referred to as GRSC) is responsible for requesting, checking and managing the salary roll data provided by clients in addition to requesting and checking quotations from insurers / providers. The salary information is then issued to insurers for the purpose of pricing insurance contracts in the form of quotations. These quotations are then issued, as a report, to the Sales Consultant(s), who will then present the report to the client.


The salary roll data is administered within Microsoft Dynamics, with each scheme member being allocated to a category e.g. pension scheme members. The GRSC will set up these categories within Dynamics and ensure the salary data for each scheme member is allocated accurately.


The GRSC will produce Quotation-Request documents through Microsoft Dynamics and issue these to insurers/ providers as specified by the Sales Consultant. The quotations are to be obtained (chased where necessary) and checked for accuracy. If there are any discrepancies in the quotations these are to be investigated and revised where necessary.


The quotations received are inputted into Microsoft Dynamics via OCR. Market Review reports are run from the quotations entered into Dynamics and checked thoroughly by the GRSC.


GRSC"EURTMs are responsible for ensuring revisions to the quotations are maintained in the Quotes area of Microsoft Dynamics. This includes, but is not limited to, insurer declines, withdrawals, revised rates or benefit variations. This area is to be kept up to date at all times to ensure that the Sales Consultants can select the winning quote. This process creates the Client Contract in Dynamics and renews the policy with the insurer. The GRSC will also be responsible for raising any Fee or Premium invoices to be issued to Clients.


GRSC"EURTMs are to ensure that the policy information held on the Opportunity during the review process is kept up to date. Any adjustments to the Client Contract, including premium, income and contract benefits during the year are to be maintained on Microsoft Dynamics by the GRSC. This is to ensure that all departments, including Sales, Administration, Managed Care and Accounts, have access to up to date information for various requirements.


For any mid-term or pre-renewal meetings with clients, Sales Consultants may require reports detailing the current basis of the client"EURTMs insurance policies. The GRSC will run these reports from the Opportunity entity in Dynamics and issue to the Sales Consultants.


Clients may request reports detailing employees/categories/benefits etc "EUR" which will be provided by the GRSC.

Key Tasks:

  • Handle Letters of Authority and Appointment (LOAs). Send LOAs to insurers to obtain policy information in order to conduct a market review.

  • Set up and maintain organisation records for prospect clients in Dynamics.

  • Upload required policy information, including membership and benefit details, to New Business Opportunities.

  • Request salary rolls from clients ensuring that deadlines for renewal pricing are met and that the payroll data is checked for accuracy and completeness.

  • Format salary data in accordance with the categories used by the Group Risk insurers to enable the provision of accurate quotes. Queries relating to categories should be raised with the client and updated accordingly.

  • Prepare quotation request documents for both New Business and Renewal policies.

  • Distribute quotation requests to insurers / providers.

  • Obtain quotations from insurers, checking for accuracy. Request revised terms where required.

  • Input quotations accurately into Microsoft Dynamics.

  • Provide market feedback upon request.

  • Prepare market review / mid-term / pre-renewal reports.

  • Produce and issue Broking Fee / Premium invoices to clients where necessary.

  • Adjust premium and income values to ensure that income is accounted for correctly and the Accounts department is able to undertake effective credit control.

  • Ensure Tasks and Activities are kept up to date to enable accurate team and individual Key Performance Indicators.

  • Deal with salary roll queries and provide management information as required.

  • Maintain a working knowledge of statutory requirements, including PAYE, NI, SSP, SMP, pensions and Data Protection.

  • Issue salary/membership reports to clients as required.

  • Liaise with other departments and teams within Willis Towers Watson where needed.

  • Attend regular training and maintain up to date insurer product knowledge.

  • Maintain accuracy of the data.

  • Contribute to team effort.

  • Provide cover for the other members of the team.

  • Undertake other duties as required by the Team Leader / Line Manager.

In addition, all of Willis Towers Watson"EURTMs people are required to:

  • Adhere to all Willis Towers Watson"EURTMs company values, policies and procedures, including Equality and Diversity and Health and Safety

  • Maintain confidentiality; all company, client and insurer information should be kept in confidence and not released to unauthorised persons

  • Undertake appropriate training and development as required

The Requirements
  • Microsoft Office.
  • Microsoft Dynamics.
  • Insurance knowledge would be an advantage.
  • Knowledge of SMP, SPP, SSP, pensions and other deductions.
  • Effective communications skills (you will be liaising with insurers and other areas of the business).
  • Accuracy and numeracy skills.
  • Ability to plan and organize own workload.
  • Ability to work to deadlines with minimum supervision.
  • Enthusiastic team member.
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas "EUR" the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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